Program Supervisor

Mental Health Association • Chicopee, MA • 2h ago

Program Supervisor On-site Division of Supportive Housing (DSH) Full
time Chicopee, Massachusetts, United States Position Summary The
Reach/HHG Team Program Supervisor is responsible for overseeing
outreach, assessment, and engagement efforts for individuals
experiencing or at risk of homelessness. This position supervises a team
that includes case managers, a housing specialist, and an administrative
assistant, and plays a key role in managing program logistics, including
eligibility screenings, waitlist oversight, and budgeting. The
Supervisor ensures effective collaboration with internal and external
partners to support safe, affordable, and sustainable housing placements
for participants. This position is expected to uphold MHA\'s core values
of Respect, Integrity, and Compassion, and ensure compliance with agency
policies, program standards, and applicable regulations. Pay Rate:
\$53,000 annually Open Shift: Monday through Friday 9am-5pm (40h), some
flexibility required Key Responsibilities Supervise and support a
multidisciplinary team (case managers, housing specialist, and
administrative assistant), including assigning duties, evaluations, and
professional development. Lead outreach and engagement with individuals
experiencing homelessness using trauma-informed, person-centered
practices. Develop eligibility screening tools and manage the program
waitlist, ensuring transparency, accuracy, and timely communication.
Collaborate with case managers to assess participant needs, goals, and
barriers, and guide individualized service planning. Direct staff in
assisting participants to secure and maintain safe, affordable housing
in the community of their choice. Monitor participant progress to ensure
high-quality, person-centered services aligned with program goals.
Oversee program budget expenditures and ensure compliance with funding
requirements, agency policies, and documentation standards. Collaborate
with the Program Director, agency leadership, and community partners
while responding to crises and promoting a supportive, inclusive work
environment aligned with MHA\'s mission and values. About the Division
of Supportive Housing (DSH) The Division of Supportive Housing (DSH)
provides safe, stable housing and individualized wraparound services for
individuals who have experienced chronic homelessness, many of whom are
also navigating challenges related to substance use, incarceration, or
trauma. DSH programs focus on long-term stability and help participants
transition to independent, permanent housing. Through person-centered
care, housing navigation, and community-based supports, we empower
individuals to build a foundation for recovery, self-sufficiency, and a
better quality of life. Equal Opportunity Statement The Mental Health
Association is an equal opportunity employer. We celebrate diversity and
are committed to creating an inclusive environment for all employees.
Requirements Valid driver\'s license, sufficient automobile insurance,
acceptable driving record, and a reliable vehicle. Ability to work
independently, manage time effectively, prioritize tasks, take
initiative, and collaborate within a team. High school diploma or
equivalent (GED) required; Bachelor\'s Degree preferred. Previous
supervisory experience required. Experience working with individuals
facing homelessness and mental health or substance use challenges is
essential. Candidates with lived experience of homelessness are
encouraged to apply. Benefits Health Care Plan (Medical, Dental &
Vision) Retirement Plan (403B, IRA) Life Insurance (Basic, Voluntary &
AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave
(Maternity, Paternity) Long Term Disability \$53,000 annually

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