Customer Solutions Specialist

Fifth Third Bank, N.A. • Grand Rapids, MI • 3h ago

Make banking a Fifth Third better®We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Under moderate supervision in a fast-paced call center environment, proposes solutions and documents accounts in accordance with departmental, regulatory, and legal guidelines, ensuring attainment of company commitments. Works to resolve delinquency with consumers and internal business partners on charged-off, repossessed, and bankrupt consumer accounts including auto, credit card, equity, installment loans, etc. Position has direct impact to prevent bank losses while providing an exceptional customer experience. Accountable for risk mitigation by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined by Consumer Solutions leadership.

Responsible for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Contact bank customers via dialer campaigns and manual calling efforts to discuss account resolutions such as payoffs, payment plans, and settlements to recover losses

Skip trace, conduct transactional and historical research, order payment histories, credit bureau reports, statements, and credit applications as necessary to support the line of business obligations

Retain all customer communication efforts via the internal system of record ensuring that all interactions are documented accurately

Identify and escalate customer complaints and situations with inherent risk circumstances to leadership as outlined by the bank's complaint management program

Review performance reports to evaluate productivity and achieve individual and team commitments

Ensure completion of all projects and/or additional tasks assigned within required timeframe

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

High school diploma or equivalent.

Minimum one-year collections, customer service, sales, or customer solutions advocacy experience required

Proficient oral, written, and intrapersonal communication skills

Exemplary comprehension, listening and negotiation skills

Attention to detail

Self-motivated, professional with strong mathematical and analytical skills

Proficient with computer systems and keyboarding / data entry skills with moderate speed and accuracy

Strong experience with Microsoft office products, such as Word, Excel, PowerPoint, and Outlook.

Excellent conflict management skills

Customer Solutions Specialist

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Grand Rapids, Michigan 49546

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Similar Jobs

Administrative Relationship Manager Supervising Associate

EY • Grand Rapids, MI • 11h ago

Management & Administrative

Location: Chicago, Akron, Alpharetta, Atlanta, Baton Rouge, Birmingham, Buffalo, Charleston, Chattanooga, Cincinnati, Cleveland, Des Moines, Detroit, Grand Rapids, Grandview Heights, Greenville, Honolulu, Huntsville, Ind...

11h ago

Go to Apply

Customer Service Representative

U-Haul • Grand Rapids, MI • 20h ago

Management & Administrative

Location: 500 and 532 Grandville Ave SW, Grand Rapids, Michigan 49503 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Cu...

20h ago

Go to Apply

Security Officer - Access Control

Allied Universal • Coopersville, MI • 21h ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

21h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Kentwood, MI • 21h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

21h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Coopersville, MI • 21h ago

Management & Administrative

21h ago

Go to Apply

Administrative Office Assistant

Kelly Services • Wyoming, MI • 1d ago

Management & Administrative

Office Administration (Operations) Pay: $20.00 - $21.00 / hour Hours: Monday - Friday, 8:00 AM - 5:00 PM (40 hours/week) Flexibility: We can be flexible with start/end times if needed. What You'll Do Customer Support Han...

1d ago

Go to Apply

Administrative Office Assistant

Kelly Services • Wyoming, MI • 1d ago

Management & Administrative

1d ago

Go to Apply

Account Manager

C&S Wholesale Grocers, Inc. • Byron Center, MI • 1d ago

Management & Administrative

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain...

1d ago

Go to Apply

Senior Customer Service Representative

Eaton Corporation • Grand Rapids, MI • 2d ago

Management & Administrative

Eaton's IS AER FMC division is currently seeking a Senior Customer Service Representative. The expected annual salary range for this role is $84000 - $123000 a year. Please note the salary information shown above is a ge...

2d ago

Go to Apply

Security Officer - Access Control

Allied Universal • Grand Rapids, MI • 2d ago

Management & Administrative

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)