Description
This enterprise is looking for a Avaya Operations Manager that can work directly with the Sr. manager of Project delivery for the hospital merger. They are responsible to roll out EPIC and all supporting systems at the medical center. This person will be an Expert on Avaya Call Center and contact center specifically to manage this effort of understanding the call center environment and its operations around it. The Operations manager must have the experience around enterprise operations for an Avaya Call Center. Experience especially should be Contact Center operational experience, as an Ops Mgr, Supervisor, Reports Analyst, etc. Contact Center operational knowledge is more important than technical, but both would be excellent. Contact Center operations e.g., agent call handling, agent stats, call stats, forecasting, etc. It doesn't matter the tech to cisco but knowing Avaya would be preferred. Personnel handling inbound patient calls and how efficient they are at it. This person will interface heavily with all involved in this build. That means all internal management and teams consisting of Network, Network engineering, Telecom, server, switch, cabling, as well as the internal PMO and data center teams. They will interface with all levels of management, project team both internally and externally including all associated vendors. Some of the major responsibilities will be under the direction of the Operations Manager will conduct the following activities. They will handle all but not limited to deal with all internal and external teams involved. Handling reporting on progress and keeping all documents and operational procedures well documented. They should have a solid understanding on all infrastructure that is involved but doesn't need to be hands on. Other possible tasks: Support IT and staff readiness to provide the appropriate end-user training. Serves as liaison with vendors and H+H IT regarding Call center and contact center requirements.
Skills
project management/coordination, technical analyst, Ms project, Infrastructure, Avaya, Contact center, Operation, Operations management, Leadership communication, Operations analysis, Project management, Implementation, cisco, cabling, Stakeholder management, Healthcare, Pmp, Operational management, Management skills, Support
Additional Skills & Qualifications
Need to be able to work with Executives as well as many IT groups and vendors. Should have some experience in Healthcare or at least enterprise environments. The candidate in this position should be comfortable communicating with all teams and administrators in clear non-technical terms and would be required to collect requirements and reporting, document scoping calls which can then be translated into technical solutions.
It would be great if they come from the networking and infrastructure backgrounds but more importantly call center operations on Avaya.
Job Type & Location
This is a Contract to Hire position based out of Brooklyn, NY.
Pay and Benefits
The pay range for this position is $65.00 - $85.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Brooklyn,NY.
Application Deadline
This position is anticipated to close on Jun 1, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
