Operations Manager

Scary Strokes • Waldorf, MD • 2h ago

Scary Strokes is seeking an energetic, experienced, and highly motivated

Operations Manager to join our leadership team. If you have a strong background in customer service, enjoy leading teams, and excel in a fast-paced family entertainment environment, this is an exciting opportunity to grow with us.

Position Overview

As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our facility while ensuring every guest has a safe, fun, and memorable experience. You will lead a small team, maintain high operational standards, and help deliver the immersive, magical atmosphere Scary Strokes is known for. This role requires excellent multitasking skills, strong organization, and a genuine passion for working with kids and families.

Work Schedule

Wednesday-Friday: Start availability between

1:30 PM - 2:30 PM

Weekends: Availability required between

10:00 AM - 12:30 AM

Summer Season: Open

7 days a week; additional availability required

Non-Summer Season: Closed

Mondays and Tuesdays

Qualifications

Must be

21 years of age or older

Minimum

2 years of management experience in a customer-service-driven environment

Minimum

2 years of experience in a fast-paced customer service role

Proven ability to

train, coach, and manage employees

Strong

communication, leadership, and interpersonal skills

Excellent

problem-solving skills and attention to detail

Proficiency with

computers and Point of Sale (POS) systems

Ability to

accurately handle cash transactions

Professional appearance and a positive, guest-focused attitude

Reliable transportation

Ability to

multitask and perform under pressure

Key Responsibilities

Deliver an outstanding guest experience from arrival to departure

Oversee all daily operations, including customer service, food service, cleaning, and equipment functionality

Lead and supervise a team of

1-4 employees in a high-volume environment

Address and resolve guest concerns promptly and professionally

Manage opening and closing procedures, cash handling, and daily reporting

Ensure the facility remains clean, organized, and guest-ready at all times

Promote and sell party packages, provide facility tours, and manage event bookings

Maintain inventory levels and merchandise retail displays

Ensure team compliance with company policies and service standards

Model Scary Strokes core values while fostering a positive, motivated team culture

Perform additional duties as assigned

This is an excellent opportunity for a driven, people-focused leader who is passionate about customer service and family entertainment.

To Apply: Please submit your resume along with your availability and relevant experience.

Job Type: Part-time

Benefits:

Employee discount

Flexible schedule

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