Account Manager

BrightView • Riverside, CA • 6h ago

Description

The Best Teams are Created and Maintained Here.

Job Summary

The Account Manager serves as the primary point of contact for a portfolio of landscape maintenance clients, building long-term relationships that promote client satisfaction, retention, and ancillary sales. This role is responsible for overseeing field operations.

Duties and Responsibilities:

Identify and pursue opportunities to sell ancillary (enhancement) services to existing clients within the portfolio

Develop accurate estimates and takeoffs for both new and existing clients as needed

Deliver timely bid proposals and designs for enhancement projects.

Generate referrals from existing client base and communicate leads to Business Developer

Build and maintain strong long-term relations with clients, focusing on all pertinent points of contact

Conduct regular site walkthroughs with clients to ensure quality and service expectations are met

Lead and facilitate the resolution of client concerns or issues

Ensure timely account renewals within the assigned client portfolio

Proactively assess and address site enhancement needs during visits

Collaborate with the Operations Manager to ensure service delivery meets or exceeds expectations

Schedule regular site visits with the Operations Manager for quality reviews and to ensure client expectations are met

Support hiring, training, and coaching of field crews for the assigned portfolio

Promote and enforce safety policies and procedures

Ensure branch financial goals are met by maintaining acceptable gross margins for both base contract work and ancillary (enhancement) services

Assist the Branch Manager in overall leadership of the branch to include participation in all relevant meetings

Maintain proper account documentation and notes in the CRM system

Monitor and maintain satisfactory accounts receivable levels

Coordinate with the Branch Administrator to keep client records and contact information current

Perform additional duties as assigned by the Branch Manager

Education and Experience:

Associate's or Bachelor's degree in a business-related field, or equivalent experience in a customer-focused service industry

Minimum 3 years of experience in customer service, management, and leadership, preferably in the landscaping industry or local marketplace.

Strong written and verbal communication skills.

Demonstrated leadership and coaching abilities

Ability to foster collaboration and teamwork

Physical Demands/Requirements:

Operation of a computer and other office equipment/system, such as a laptop, cell phone, and sales and operational programs/tools

Position is a combination of mobile and sedentary work; must be able to remain in a stationary position for long periods of time

Customarily and regularly spends more than half of the time working away from BrightView's places of business, walking job sites, selling and obtaining orders or contracts for BrightView's services

Ability to travel by car, train, and plane

Position needs to be able to traverse uneven grounds and walk on job sites with clients and the branch team for periods of time up to 4 hours

Ability to maintain, in your possession at all times, required medications to address any known allergic reactions should they occur

Work Environment:

Works both indoors and outdoors; attends branch stretch and flex 3-4 days per week

Field-based position, a combination of office and customer-facing

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

This job description is subject to change at any time

Compensation Pay Range:

75,000 - 90,000

BrightView offers a suite or health, wellness, and financial benefits to full-time team members. Benefits offerings for full-time team members include medical, dental, and vision insurance, ancillary and voluntary products, a 401k savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible to receive paid time off for vacation and/or sick leave, tuition reimbursement, and/or potential variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process _.

It's Not Just a Team. It's One BrightView._

Similar Jobs

Administrative Clerical

Walmart • Chino, CA • 7h ago

Management & Administrative

Hourly Wage: $25.3 - $29.8 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addi...

7h ago

Go to Apply

Customer Service Associate

Raising Cane's • Ontario, CA • 15h ago

Management & Administrative

Starting hiring pay at: $20.00 As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In...

15h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Rialto, CA • 17h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

17h ago

Go to Apply

Sales and Service Manager

24 Hour Fitness, INC. • Yorba Linda, CA • 17h ago

Management & Administrative

FULL-TIME Full-time LOCATION 4848 Valley View Ave Yorba Linda CA 92886 JOB SUMMARY The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests...

17h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • San Bernardino, CA • 17h ago

Management & Administrative

17h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Fontana, CA • 17h ago

Management & Administrative

17h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Rialto, CA • 17h ago

Management & Administrative

17h ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • San Bernardino, CA • 17h ago

Management & Administrative

17h ago

Go to Apply

Administrative Assistant

PeopleReady • Redlands, CA • 23h ago

Management & Administrative

Administrative Assistant PeopleReady of Calimesa, CA is now hiring Administrative Assistants in Redlands, CA! Apply today and you could meet with our team to discuss this position as soon as tomorrow Get hired through Pe...

23h ago

Go to Apply

Operations Manager - Flow Center - Riverside, California

Target • Riverside, CA • 1d ago

Management & Administrative

The pay range is $73,000.00 - $132,000.00 Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addi...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)