Air Logistics Export Gateway Operations Supervisor

Kuehne+Nagel • Bensenville, IL • 3h ago

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

Join our Air Logistics team as an Export Gateway Operations Supervisor and play a critical role in ensuring the seamless execution of air export operations for key customers. In this position, you will oversee end-to-end shipment processes, coordinate with internal and external stakeholders, and drive operational excellence across the gateway. This role offers an opportunity to combine leadership, customer focus, and operational expertise to deliver reliable service, support business growth, and maintain high levels of customer satisfaction.

How you create impact

Oversee daily air export gateway operations for assigned key account customers

Act as the main liaison between branch offices, airlines, vendors, and internal teams

Manage end-to-end shipment execution, including bookings, documentation, and consolidations

Coordinate with warehouse and transport teams to ensure timely airport delivery

Track and trace shipments while proactively resolving service disruptions

Maintain high levels of data accuracy, reporting, and operational compliance

Ensure adherence to internal policies, external regulations, and quality standards (e.g., GxP/GDP)

Monitor KPIs and drive performance aligned with business objectives

Support pricing activities, including customer quotations and bids

Lead onboarding and implementation of new business in coordination with stakeholders

Manage customer accounts through booking, execution, issue resolution, and billing

Act as escalation point for operational risks and ensure timely resolution

Supervise daily workload, coordinate team activities, and support overall operations continuity

Maintain strong relationships with customers, vendors, and internal teams

What we would like you to bring

3+ years of experience in Air Logistics, freight forwarding, or gateway operations

Solid knowledge of export processes, documentation, and air freight operations

Strong communication, stakeholder management, and customer-facing skills

Ability to manage priorities, solve problems, and work in fast-paced environments

Proficiency in standard IT tools (MS Office) with strong analytical and organizational abilities

This position is not eligible for employment visa sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The target base salary range for this position is between $65,000 and $75,000. Base salary is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-UT1

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.

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