Requisition number: 2359578
Job category: Healthcare Delivery, Patient Services
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
The Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data. The Patient Care Coordinator will serve as part of the front desk team to check in/check out patients for multiple providers at the Specialty clinic including Lab, Podiatry, Endocrinology, Diabetic Education and Neurology. Additional responsibilities include answering phones that support scheduling for both the Denver Specialty clinic and the South Specialty clinic.
Schedule: Monday - Friday, 7:00AM - 5:30PM MST (8-hour shift, 40-hours per week). The supervisor will determine the schedule, within the given hours, upon hire.
Location: 1721 Rio Rancho Blvd SE Rio Rancho, NM 87124. Travel may be required for training or coverage at other sites, as needed.
Primary Responsibilities:
Provides direct customer service and front desk assistance for assigned department to include but not limited to registering, scheduling and verifying insurance and arriving patients. Electronic eligibility verification, updating patient demographics, ensure required referrals and prior authorization are in place for patient visit. Manage No-show list. Schedules wait list, follow-up, x-ray, referral appointments
Handles customer account transactions, provides customer assistance, and performs and/or oversees cashiering operations
Reconciles daily cash deposit in accordance with cash balance policy and procedures. Settlement of EDC credit card machines to include reconciliation of transactions against settlement
May be required to analyze medical records and charge entry information for financial reimbursement within the guidelines and procedures
Work TES charge entry edits
Adheres to policies, procedures and regulations to ensure patient safety and regulations. May attend departmental meetings and provide constructive recommendations for areas improvement
Other duties as assigned
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
High School Diploma/GED
1+ years of customer service experience with strong communication both in person and via phone
Intermediate level of proficiency with Microsoft Office applications
Preferred Qualifications:
1+ years of experience with electronic health records
1+ years of related healthcare experience, including scheduling experience
1+ years of experience handling and triaging of telephone calls and a multi-system phone line
Knowledge of medical terminology
Ability to handle cash and to count money at high volumes including mathematical computations
Bilingual (English /Spanish)
Soft Skills:
Ability to work independently and as a team, and maintain good judgment and accountability
Ability to multi-task and prioritize tasks to meet all deadlines
Ability to work well under pressure in a fast-paced environment
Demonstrated ability to work well with health care providers
Strong organizational and time management skills
Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
RPO, #RED
