Practice Support Assistant

UnitedHealth Group • Chestnut Hill, MA • 5d ago

Requisition number: 2358106

Job category: Healthcare Delivery, Patient Services

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Explore opportunities at Atrius Health, part of the Optum family of businesses. We're an innovative health care leader and multi-specialty group practice, delivering an effective, connected system of care for adult and pediatric patients at 28 practice locations in eastern Massachusetts. Our entire team of providers (physicians, AP/NPs and ancillary clinicians) works collaboratively with a value-based philosophy within our group practice as well as with hospitals, rehab and nursing facilities. Be part of our vision to transform care and improve lives by building trust, understanding and shared decision-making with every patient. Join us and discover the meaning behind Caring. Connecting. Growing together.

Positions in this function perform advanced Practice Support Assistant duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles administrative tasks, which vary by department.

Schedule: Monday - Friday, 7:30am - 4:30pm

Location: 291 Independence Dr. Chestnut Hill, MA 02467

Primary Responsibilities:

Serve as a role model and mentor for support staff; assist with onboarding and training

Manage complex scheduling tasks, including appointment booking and patient outreach

Ensure accurate data collection and reporting, handle follow-up activities and referral tracking

Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction

Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes

Complete and process forms, prior authorizations, prescription renewals, and other documentation

Collaborate with supervisors on coverage and workflow; lead huddles as needed

Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

Medical Plan options along with participation in a Health Spending Account or a Health Saving account

Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

401(k) Savings Plan, Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED

1+ years of customer service or healthcare experience

Access to reliable transportation

Preferred Qualifications:

Associate's Degree in Medical Office Administration Program

Proven solid technical proficiency in Microsoft Office, scheduling software and electronic medical records systems (Epic or equivalent)

Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

RPO #RED

Similar Jobs

AML and Sanctions- Data Scientist- Senior Associate

PwC • Boston, MA • 11min ago

IT & Engineering

Specialty/Competency: Data, Analytics & AI Industry/Sector: Banking and Capital Markets Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in data and analytics focus on leveraging data to drive i...

11min ago

Go to Apply

AML/Sanctions- Data Scientist- Manager

PwC • Boston, MA • 11min ago

Management & Administrative

11min ago

Go to Apply

Airport Lounge Wait Staff

Sodexo • Boston, MA • 12min ago

Airport Lounge Wait Staff Location: BRITISH AIRWAYS LOUNGE - BOS - 30124101 Workdays/shifts : Weekends - afternoon/evening shifts. More details will be provided during the interview process. Employment Type: Part-time Pa...

12min ago

Go to Apply

Adminstrative Associate

Beth Israel Lahey Health • Boston, MA • 16min ago

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Reporting directly to the Chief of Police/Executive Director of Public Safety, manages all security alarms,...

16min ago

Go to Apply

Advanced Practice Provider (APP)- Interventional Radiology- Vascular Access- 40hr Days

Beth Israel Lahey Health • Boston, MA • 19min ago

Hospital & Medical

When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives. Seeking an Advanced Practice Provider (APP) to join our Interventional Radiology team in a unique, consult-...

19min ago

Go to Apply

Armed Security Officer State Office

Allied Universal • Boston, MA • 28min ago

Management & Administrative

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

28min ago

Go to Apply

Armed Security Officer State Department

Allied Universal • Lowell, MA • 28min ago

Management & Administrative

28min ago

Go to Apply

Armed Security Officer Pharma

Allied Universal • Cambridge, MA • 29min ago

Management & Administrative

Company Overview: Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative...

29min ago

Go to Apply

Billing Representative

UnitedHealth Group • Chelmsford, MA • 49min ago

Finance, Accounting & Banking

Requisition number: 2356840 Job category: Billing This position follows a hybrid schedule with 1 in-office day per week. Our office is located at 228 Billerica Rd, Chelmsford, MA. Optum is a global organization that deli...

49min ago

Go to Apply

Branch Director

Elara Caring • Tewksbury, MA • 50min ago

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join ou...

50min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)