Customer Service Representative

CVS Health • Boise, ID • 3h ago

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary:

We are seeking a compassionate, customer-obsessed Customer Service Representative to care for our customers. Our customers include members of our benefit plans, employers that offer benefits, doctors, hospitals, and other providers of healthcare.? In this role, you will create connections with our customers by helping with their benefits and claims to improve their health and well-being. You will be responsible for educating customers about their benefits and claims while resolving issues and directing them to helpful resources. This position requires adaptability and empathy, as you will be handling a variety of inquiries and ensuring customer satisfaction through kind and respectful interactions.

?As the face of our company, you will care for our customers by researching issues, documenting outcomes, resolving inquiries and delivering a high level of customer satisfaction. Your ability to listen and respond to customer needs is crucial in inspiring trust and loyalty.

Qualified new hires are eligible for a $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.

This position pays $18.50/hour.

Key Responsibilities:

Actively listen and be an advocate for customers, understand their needs and provide guidance and support

Resolve customer inquiries and issues efficiently while documenting all interactions.

Educate customers about available resources and assist them in navigating their options.

Anticipate customer needs and provide proactive solutions to enhance satisfaction.

Collaborate with team members and other departments to address service issues and improve outcomes.

Document all customer correspondence and maintain confidential records of patient information.

Follow policies, procedures, and the CVS/Aetna Code of Conduct.

Your performance will be measured by:

Customer satisfaction with the service you provide.

Demonstrating CVS/Aetna's "Heart at Work" behaviors including Putting People First, Joining Forces, and Inspiring Trust.

Your ability to resolve customer issues the first time they call.

Quality and accuracy of interactions with customers.

Reporting to work and adhering to your assigned schedule.

Our Leadership and Welcome Teams will help you succeed by providing:

New colleague orientation to learn about our company and your role.

Engaging and comprehensive training ranging from 4 to 18 weeks depending on the customers supported.

A supportive and inclusive culture that will allow for continuous learning and growth.

Ongoing coaching and mentoring support.

Equipment and resources needed to complete assigned work.

Key Competencies and Behavioral Requirements:

Demonstrated empathy and effective communication skills.

Respectful and kind demeanor in all communications while being an advocate for our customers

Strong problem-solving and decision-making abilities.

Ability to manage multiple resources and tasks in a fast-paced environment.

Required Qualifications:

6+ months of customer service experience

Basic computer skills

Must live in Washington, Oregon, Nevada, or Idaho to work in Pacific Standard Time.

? Preferred Qualifications:

1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role

1+ years of claims, provider, dental, medical or other related healthcare experience

Microsoft office experience preferred

Education:

High School Diploma, GED, or equivalent experience.

You must have:

High-speed internet access with adherence to workplace model and potential telework agreements.?

Anticipated Weekly Hours

Time Type

Full time

Pay Range

The typical pay range for this role is:

$17.00 - $31.30

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Additional details about available benefits are provided during the application process and on Benefits Moments (https://learn.bswift.com/cvshealth-mainland) .

This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

CVS Health is an equal opportunity/affirmative action employer, including Disability/Protected Veteran - committed to diversity in the workplace.

Similar Jobs

Customer Service Associate I

Dollar Tree • Meridian, ID • 3h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

3h ago

Go to Apply

Manager - Area Manufacturing Engineer (Photo/CMP/WP)

Micron Technology, Inc. • Boise, ID • 8h ago

Management & Administrative

Our vision is to transform how the world uses information to enrich life for all . Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into int...

8h ago

Go to Apply

Sr Administrative Assistant

Micron Technology, Inc. • Boise, ID • 10h ago

Management & Administrative

10h ago

Go to Apply

Field Service Engineer

WGNSTAR • Boise, ID • 11h ago

Management & Administrative

WGNSTAR is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job, and tailored develo...

11h ago

Go to Apply

Facilities Operations Manager - Mechanical (M2)

Oracle • Boise, ID • 15h ago

Management & Administrative

Job Description You will oversee the operation and maintenance of systems such as chillers, cooling towers, pumps, CRAHs, AHUs, CDUs, fan walls, and associated controls, ensuring uptime is protected and work is executed...

15h ago

Go to Apply

Facilities Operations Manager - Mechanical (M2)

Oracle • Boise, ID • 15h ago

Management & Administrative

15h ago

Go to Apply

Business Planning Manager-Ops

Oracle • Boise, ID • 19h ago

Management & Administrative

Job Description Use of technology is critical to this role, in order to drive efficiencies in processes that support resource assignments for capacity planning, resource utilization and project forecasting. This role ent...

19h ago

Go to Apply

BUSINESS OPERATIONS SPECIALIST - ASSET MANAGER

Idaho Division of Human Resources • Boise, ID • 1d ago

Management & Administrative

Information Technology Services - ITS State of Idaho Opportunity State of Idaho Employees: When searching for a new career within the state, browse and apply through Luma Opportunities. Applying through the State Externa...

1d ago

Go to Apply

IT Operations & Support Analyst I

Idaho Division of Human Resources • Boise, ID • 1d ago

Management & Administrative

1d ago

Go to Apply

IT MANAGER V

Idaho Division of Human Resources • Boise, ID • 1d ago

Management & Administrative

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)