Customer Service Team Member

Michaels • Texas, Texas • 3w ago

Store - HSTN-WILLOWBROOK, TX

Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.

Help customers shop, locate products, and provide them with solutions

Provide a fast and friendly checkout experience; execute cash handling to standards

Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments

Educate customers on the Voice of Customer (VOC) survey

Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)

Participate in the truck unload, stocking, and planogram (POGs) processes

Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store

Perform Store In Stock Optimization (SISO) and AD set duties as assigned

Support shrink and safety programs

Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards

Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members

Cross trained in Custom Framing selling and production

Other duties as assigned

Preferred Knowledge/Skills/Abilities

Preferred Type of experience the job requires

Retail and/or customer service experience preferred

Physical Requirements

Work Environment

Ability to remain standing for long periods of time

Ability to move throughout the store

Regular bending, lifting, carrying, reaching, and stretching

Lifting heavy boxes and accessing high shelves by ladder or similar equipment

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Michaels requires all team members in this role to be at least sixteen (16) years or older.

At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com (http://www.michaels.com./) ?and? Michaels.ca .?The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit? www.michaels.com .

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com .

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

EEOC Know Your Rights Poster in English (https://www.eeoc.gov/sites/default/files/2022-10/22-088\EEOC\KnowYourRights\10\20.pdf)

EEOC Know Your Rights Poster in Spanish

EEOC Poster Optimized for Screen Readers (https://www.eeoc.gov/sites/default/files/2022-10/EEOC\KnowYourRights\screen\reader\10_20.pdf)

Federal FMLA Poster

Federal EPPAC Poster (https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf)

Similar Jobs

ATTENDANT, CATERING at UT Dallas (PART TIME AND ON CALL)

Compass Group, North America • Richardson, TX • 54min ago

Retail & Hospitality

Location: University of TX - Dallas We are hiring immediately for part time and on call ATTENDANT, CATERING positions. Address : University of TX- Dallas - 800 West Campbell Road, Richardson, TX 75080- Note: online appli...

54min ago

Go to Apply

Assistant Restaurant Leader

Raising Cane's • Frisco, TX • 56min ago

Retail & Hospitality

Company Description Starting from $--- annually plus monthly training incentive of $--- Pay is based on location, experience, and qualifications etc. *Monthly incentives after training vary and are based on restaurant pr...

56min ago

Go to Apply

Assistant Manager II

Family Dollar • Beaumont, TX • 57min ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

57min ago

Go to Apply

Assistant Manager II

Family Dollar • Houston, TX • 57min ago

Retail & Hospitality

57min ago

Go to Apply

Assistant manager I-2

Dollar Tree • Baytown, TX • 58min ago

Retail & Hospitality

58min ago

Go to Apply

K621 Transportation Maintenance Tech I/II/III - Trinity County

TEXAS DEPARTMENT OF TRANSPORTATION • Groveton, TX • 59min ago

Retail & Hospitality

Performs routine transportation operations or maintenance support work such as: roadway maintenance and repair; light and heavy equipment operation; preventive and minor maintenance on equipment; traffic control; and hel...

59min ago

Go to Apply

SOC Analyst Shift Lead

Guidehouse • San Antonio, TX • 1h ago

Retail & Hospitality

Job Family : IT Cyber Security Travel Required : Up to 10% Clearance Required : Ability to Obtain Public Trust What You Will Do: Monitor security alerts and events in the Security Operations Center (SOC) and perform init...

1h ago

Go to Apply

Retail Store Manager

Michaels • Odessa, TX • 3h ago

Retail & Hospitality

Store - ODESSA, TX Store Managers are expected to spend the vast majority of their time on managerial work. This includes leading and managing a team; holding the team accountable to deliver a great customer experience w...

3h ago

Go to Apply

Retail Sales Associate - Part Time

AutoZone, Inc. • Brownwood, TX • 4h ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

4h ago

Go to Apply

Retail Sales Associate - Part Time

AutoZone, Inc. • Eastland, TX • 4h ago

Retail & Hospitality

4h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)