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Help Desk Level 1 - D

ManpowerGroup • Lake Bluff, IL • 3w ago

Job Title: Help Desk Level 1 - D

Location: North Chicago, IL 60064-3500

Duration: 12 Months

Work Arrangement: 100% Onsite

Pay Range: $30 - $32 per hour (W2)

We are seeking a "Help Desk Level 1 - D" to join one of our leading healthcare clients.

Position Overview

We are seeking a Help Desk Level 1 professional to support Global Compliance systems and applications. This role will provide Level 1 technical support, troubleshoot system issues, manage support requests, and assist with system maintenance and testing.

The ideal candidate will have strong communication skills, excellent computer knowledge, and experience supporting business systems in a fast-paced environment.

Key Responsibilities

Provide Level 1 support for Global Compliance systems and applications

Review support tickets and emails, troubleshoot issues, and determine root causes

Work closely with internal technology and compliance teams to resolve system issues

Support day-to-day incident management and issue resolution

Assist with system testing, troubleshooting, and documentation

Maintain system documentation and support end-user training activities

Recommend solutions using existing applications and systems

Complete assigned project tasks within timelines and budget requirements

Ensure compliance with corporate policies and procedures

Qualifications

High School Diploma required; Associate's Degree preferred

1-3 years of experience in a business systems support or help desk role

Strong verbal and written communication skills

Excellent computer and troubleshooting skills

Customer-focused mindset with strong attention to detail

Ability to work independently and collaboratively within a team environment

We are looking for the candidate who are eligible to work with any employers without sponsorship .

If you're interested, please click "Apply" button.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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