Embrace the challenge of adapting to shifting priorities and resources while contributing to a dynamic team and applying your expertise, strategic thinking skills, and operational excellence across product lines.
As a Product Director in Consumer & Community Bank Data & Analytics Product team, you will drive the strategy and execution of enterprise capabilities that ingest, govern, enrich, index, retrieve, and activate unstructured content (e.g., documents, emails, chats, PDFs, transcripts, images, audio) using modern techniques. You will partner closely with engineering, data science, design, risk/compliance, and business stakeholders to deliver scalable, secure, and compliant solutions across the full product development life cycle. As a leader on the team, you challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that inspires cross-functional teams to create solutions that address customer needs.
The Data & Analytics Product team is responsible for providing the core technical capabilities and strategies for data producers, consumers, and governors to leverage data.
Job responsibilities
Own the product vision, roadmap, and execution for unstructured data capabilities, including content onboarding, metadata strategy, enrichment, indexing, retrieval, and downstream consumption (analytics, search, RAG, agents).
Lead unstructured data platform strategy across the lifecycle: acquisition/ingestion, classification, extraction, normalization, entity resolution, taxonomy/ontology alignment, metadata management, and retention/disposition.
Partner with internal stakeholders (business leaders, data scientists, engineers, designers, operations, and control functions) to define requirements, prioritize use cases, and deliver product increments that are measurable and adopted.
Oversee the integration and release of unstructured data services into products and workflows, ensuring solutions are scalable, resilient, secure, and compliant (privacy, records, model risk, data governance).
Define and track KPIs (e.g., content coverage, freshness/latency, retrieval relevance, grounding/answer quality, user adoption, cost-to-serve, operational health) and use insights to drive continuous improvement.
Establish responsible AI and governance-by-design for unstructured data activation (PII handling, access controls, auditability, explainability/traceability, evaluation, and human-in-the-loop controls).
Coach and mentor the product team on best practices (discovery, story mapping, prototyping, experimentation, adoption strategies, and delivery), enabling consistent execution against objectives.
Required qualifications, capabilities, and skills
8+ years of experience or equivalent expertise delivering products, projects, or technology applications
Extensive knowledge of the product development life cycle, technical design, and data analytics
Proven ability to influence the adoption of key product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Experience driving change within organizations and managing stakeholders across multiple functions
Strong collaboration and influencing skills across product, engineering, data science, design, and senior stakeholders.
Deep understanding of the unstructured data product lifecycle, including ingestion pipelines, content processing, metadata, governance, retrieval, and operational monitoring.
Hands-on familiarity with information retrieval and modern AI retrieval patterns, such as vector databases/embedding stores, hybrid search, RAG pipelines, evaluation, and agentic orchestration concepts.
Familiarity with technologies commonly used in unstructured data/search stacks
Basic expertise in cloud computing and architecture (e.g., AWS) and designing secure, scalable service s.
Preferred qualifications, capabilities, and skills
Recognized thought leader within a related field
Proven ability to lead and influence across complex, matrix organizations, fostering collaboration and building confidence with peers
Strong leadership and team management experience, including leading cross-functional teams
Experience in developing and implementing product strategies that align with business goals
Excellent verbal and written communication skills, with the ability to communicate effectively with stakeholders at all levels
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
Base Pay/Salary
NY $152,000.00 - $285,000.00 / year
