Business Analyst, Customer Delivery Excellence

Amazon • Atlanta, GA • 4h ago

Description

World-class customer delivery experiences drive Amazon's flywheel. When customers trust that their orders will arrive on time, they order more - which drives selection, lowers costs, and attracts even more customers. The Customer Delivery Excellence team exists to keep that flywheel spinning by ensuring every link in the supply chain delivers on our promise to customers.

We're looking for an analytical problem-solver who wants to apply their SQL and visualization skills to real-world logistics challenges that impact millions of customers daily. As a Business Analyst on this team, you'll analyze operational data across our fulfillment and transportation network, build dashboards that track delivery performance, and surface insights that help leadership make better decisions - all in service of delivering packages on time and in full.

Key job responsibilities

Build and maintain dashboards and metrics using data visualization tools (e.g., Tableau) to track transportation performance

Conduct business analysis to identify operational trends and surface improvement opportunities for the team

Partner with cross-functional teams to gather business requirements and translate them into data queries and visualizations

Create periodic reports and presentations for leadership highlighting key findings and recommendations

Execute analytical projects aimed at improving operational performance, with guidance from senior team members

A day in the life

You'll start your day reviewing data refreshes and validating dashboard accuracy. You may spend time writing SQL queries to investigate a trend flagged by your manager, then join a working session with a senior analyst to refine a visualization. In the afternoon, you might meet with an operations partner to understand their reporting needs, then build out the analysis using established data models and the team's data dictionary.

About the team

This team is part of Amazon's Global Transportation Services organization. We are data scientists, analysts, and program managers who leverage customer experience signals to raise the bar on fulfillment and delivery performance. We build analytical products, implement scalable improvement mechanisms, and manage carrier relationships to mitigate supply chain risks - ensuring business decisions across technology, fulfillment, and transportation result in world-class on-time execution.

Basic Qualifications

1+ years of business analyst, data analyst or similar role experience

Experience with SQL querying

Experience with data visualization using Tableau, Quicksight, or similar tools

Experience using data and metrics to drive actionable insights at scale

Bachelor's degree in Business, Analytics, Economics, Statistics, Computer Science, or related quantitative field - OR - 4+ years of professional analytical experience

Preferred Qualifications

2+ years of experience in logistics, supply chain, transportation, or operations analytics

Experience building dashboards in Tableau with multiple data your source documents. Advanced Excel skills including pivot tables, complex formulas, and macros (VBA or Power Query)

Experience working with large-scale datasets (millions of rows) in cloud-based data warehouses

Experience with ETL processes or data pipeline tools

Familiarity with Python or R for data analysis

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, AZ, Tempe - 55,800.00 - 97,600.00 USD annually

USA, GA, Atlanta - 55,800.00 - 97,600.00 USD annually

USA, TN, Nashville - 50,200.00 - 87,900.00 USD annually

USA, WA, Bellevue - 80,200.00 - 97,600.00 USD annually

Amazon

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