Account Manager, Sales Uber Eats SMB

Uber • Chicago, IL • 1h ago

About the Role

The Account Manager role is an exciting opportunity to showcase your relationship management, sales, and strategic account growth skills. This role focuses on post-sales engagement with small-to-medium-sized businesses, including restaurants and other local merchants.

As an Account Manager for the Midwest, you will play a critical role in retaining and growing our highest-value accounts, ensuring that new partners are set up for success, and identifying opportunities for expansion and increased revenue. Your ability to consult, strategize, and drive long-term value will be key to making Uber Eats the preferred platform for our partners.

The Midwest Account Manager is based in Chicago and requires working in the Chicago office, three days each week. Some travel may be required.

What You'll Do

Act as an ambassador of Uber Eats' mission, brand, and product

Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform

Establish and proactively maintain communication channels with merchant (restaurant) partners via email, phone, and face-to-face meetings

Provide hands-on vendor management and training on new merchant features and products

Identifying new sales opportunities through product adoption and location expansion and upselling merchants on marketing products (ads, promotions, etc)

Track merchant KPIs and OKRs to understand their success, issues, or opportunities and conduct regular business reviews

KPI & OKR centric methodology: Generate team consciousness about the need of results measured by important metrics

Build processes and standardize best-practices within merchant success and your territory

Identify key risks for our partnerships and work quickly and diligently to ensure we are delivering the best possible experience for our partners to ensure 100% account retention

Partner with our Operations and Seller teams to manage relationships, resolve issues and answer merchant questions.

Ensure partners understand and leverage our platform's full potential.

Basic Qualifications

Minimum 3+ years of experience in sales, account management, operations, or a related field

Preferred Qualifications

Data proficiency: being able to take commercial data and making it digestible to our merchant partners (charts, graphs, and other visuals)

Experience navigating the customer lifecycle including prospecting new contacts and upsell opportunities within an existing client organization

Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment

Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment

Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets

Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve

Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact

Excellent communication. Proficiency in English required for all roles, fluency in Mandarin or Spanish is a plus.

Google Suite Experience is preferred

For Chicago-based roles: The total annualized on-target earnings (OTE) for this position are USD $89,286 - $99,286. The OTE includes a base salary rate of USD $62,500-$69,500 and a variable incentive target of USD $26,786-$29,786. The cash variable incentive target is based on individual sales performance and its payment is based on the terms of the Sales Incentive Plan. You may be offered an equity award & other @types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

Uber

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