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Office Support Specialist 1

Metro Nashville Government • Nashville, TN • 4h ago

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Office Support Specialist 1

Salary

$48,064.00 Annually

Location

2500 Charlotte Ave, Nashville, TN

Job Type

Full Time Health Civil Service

Job Number

HEA08643

Division

Health

Department

HEA ALOB Records Mgmt Services

Opening Date

05/15/2026

Closing Date

5/25/2026 11:59 PM Central

Description

Benefits

Questions

Position Description

Receive and process all medical and public records requests. Release protected health and public information in accordance with MPHD policies and procedures, while at the same time providing efficient and friendly service to our patients, physicians, and other healthcare professionals, attorneys, judges, law enforcement, insurance companies, residents of the State of Tennessee, and other designated customers. Assist in responding to State and Federal HIPPA and medical records audits. Perform top-level customer service and other duties as required.

Typical Duties

Performs varied professional-level administrative work

Coordinates various clerical and administrative activities within the department.

Interprets policies, rules, and regulations as required.

Analyzes and recommends methods for improving workflow in areas such as record-keeping systems, form control, and general office operations

Makes initial review of complaints and resolves those that fall within delegated authority.

Gathers relevant statistical, financial, and related data used for planning and decision-making.

Develops and recommends courses of action open to the department and analyzes their probable consequences.

Prepares directives and difficult correspondence.

Handles complaints and inquiries, both in person and by telephone.

Maintains crucial records and disseminates information as necessary.

May perform responsible work in all areas of a Customer Service Center.

Performs in any area of the Customer Service Center, depending upon staffing levels,

emergency needs, or other factors.

Assists Customer Service Center employees with unusual or difficult situations.

May serve as a liaison between customers and the Privacy Officer

May serve as a liaison between departments and vendors.

May oversee, coordinate, and participate in the maintenance of complex records.

Requisitions, checks, and issues supplies.

Tabulates and records figures.

May collect payments, maintain the daily cash drawer, and ensure the closeout and deposit.

Processes and maintains personnel or other vital records.

SUPERVISION EXERCISED\SUPERVISION RECEIVED

May supervise, lead, and/or train administrative and clerical support personnel.

Receives general supervision and reports to a program manager, who assigns and reviews duties, and provides guidance and/or assistance with unusual or complex matters.

Minimum Qualifications

High School Diploma and four (4) years of increasingly responsible clerical/administrative experience.

Previous experience as a medical records clerk or release-of-information clerk preferred

Full-time, Civil Service positions -

10 Vacation Days per year (increasing after 5 years of service)

1 Sick Day per month

12 Paid Holidays per year

Public Safety - Sworn and Civilian positions -

20 vacation days per year

3 Personal days per year

1 Sick Day per month

12 paid holidays per year

Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.

Full-time, Non Civil Service positions - contact hiring department for benefits information

Seasonal/Temporary positions - no benefits offered.

Are you a current Metro Public Health Employee ?

Yes

Do you have a High School Diploma or Equivalent ?

Yes

What is your highest level of education?

Less than High School or GED

High School or GED

Nursing Diploma

Associates Degree

Bachelors Degree

Advanced Degree

Do you have four (4) years of increasingly responsible clerical/administrative experience ?

Yes

I understand that all related work history/experience, education, certifications and/or licenses must be reflected on my application for this position. I further understand that an incomplete or misleading application may result in disqualification.

Yes

Required Question

Employer

Metropolitan Government of Nashville & Davidson County

Address

Human Resources Division 700 President Ronald Reagan Way, Suite 201 Nashville, Tennessee, 37210

Phone

(615) 862-6640

Website

https://www.nashville.gov/departments/human-resources/employment-opportunities

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