State Administrative Manager 15
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State Administrative Manager 15
Salary
$96,491.00 - $138,794.00 Annually
Location
Dimondale, MI
Job Type
Permanent Full Time
Remote Employment
Flexible/Hybrid
Job Number
2701-26-20-51
Department
Treasury
Opening Date
05/15/2026
Closing Date
5/29/2026 11:59 PM Eastern
Bargaining Unit
NON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)
Description
Benefits
Questions
Job Description
Are you someone that enjoys planning, organizing, and directing work activities in an effort to optimize functionality and exceed goals? If so, the Revenue Integrity Division in the Revenue Integrity & Intelligence Bureau (RIIB) is looking to hire a State Administrative Manager for the Contact Center Support Section. The role oversees the setting of priorities, development of tactical plans, scheduling of assignments, and direction of daily operations to ensure high-quality support is delivered to the Revenue Services bureaus in alignment with business needs.
The position ensures that critical contact center processes, tools, and technologies are effectively implemented, maintained, and continuously improved throughout Revenue Services operations. It plays a key role in optimizing standardized functionality within a future tiered operations structure, ensuring that business area needs are met consistently and efficiently.
Position Description (https://MCSC.state.mi.us/AgencyPDFs/STDDADM1W05N%20PD.docx)
Treasury Careers (michigan.gov)- Learn more about why Treasury is a Great Place to Work!
Required Education and Experience
Education
Possession of a bachelor's degree in any major.
Experience
Four years of professional experience, including two years equivalent to the experienced (P11) level or one year equivalent to the advanced (12) level.
Please Note: A position is considered professional if the job requires a bachelor's degree. Qualifying 'professional experience' is only considered post bachelor's degree.
Alternate Education and Experience
Education level typically acquired through completion of high school and two years of safety and regulatory or law enforcement experience at the 14 level; or, one year of safety and regulatory or law enforcement experience at the 15 level, may be substituted for the education and experience requirements.
Additional Requirements and Information
Please attach a cover letter, detailed resume, and a copy of your OFFICIAL college transcript(s) to your application . (Failure to do so may result in your application being screened out.)
Official Transcripts. For our purposes, "official college transcripts" must contain the college/university name and address, the degree conferred, and date granted, coursework completed (especially if no degree granted), the Registrar's signature and/or seal, and must be recognized by the Council on Higher Education Accreditation (https://www.chea.org/search-institutions) (CHEA) . A scanned or electronic copy is acceptable, as long as it contains the elements listed above. Review more information regarding official transcripts (https://www.michigan.gov/-/media/Project/Websites/mdcs/neogov/OfficialTranscript.pdf?rev=b0798c88b0704c4c8feaf3e3e9d1bf80) .
Foreign Transcripts. Applicants who possess a degree from a foreign college or university must have their academic credentials evaluated or converted into U.S. educational equivalents unless the degree has been recognized by CHEA (https://www.chea.org/search-institutions) . Go to evaluators (https://www.naces.org/members) for a list of accepted organizations that evaluate foreign credentials. Failure to provide this evaluation at the time of application may result in you being screened out of the process.
Work must be performed in the state of Michigan . If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this positionprior tobeing appointed to the position. Relocation expenses are not reimbursed.
Hybrid Remote Work . This position is eligible to work remotely on Mondays, Thursdays, and Fridays, and must work onsite Tuesdays and Wednesdays. Selected candidate must have a safe and appropriate designated workspace or workstation for performance of work and secure and sufficient internet access of commercial cable or wireless broadband with minimum speeds of 25 Mbps download and 5 Mbps upload. Hybrid Remote Work approval is at the discretion of the appointing authority and is subject to change and can be ended at any time for any reason.
E-Verify. The Michigan Department of Treasury participates in E-Verify (https://www.e-verify.gov/employees/employee-rights-and-responsibilities) and will provide the federal government with your form I-9 information to confirm that you are authorized to work in the U.S.
Interviews. Interviews may occur virtually using Microsoft Teams. No prior experience with Teams is necessary, as instructions and tips will be provided to all candidates scheduled for an interview.
Fingerprinting. This position has a FTINPRINT sub-class code. The sub-class code indicates the position has access to Federal Tax Information (FTI) and requires passing of a fingerprint-based background check per IRS Publication 1075.
View the job specification at: State Administrative Manager 15 Job Specification (https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/S/StateAdministrativeManager.pdf) .
Accommodations
If you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.
State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
More details on benefits for our new hires are below:
Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.
Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.
Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.
Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.
Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.
Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.
Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.
Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.
Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.
Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.
Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.
Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.
Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.
Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park-just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.
Updated: 2/28/24
01
STDDADM1 - Do you possess one of the following? A bachelor's degree or higher in any major AND at least four years of professional experience, including two years equivalent to the P11 level or one year equivalent to the 12 level. If so, please attach a copy of your official transcripts. OR At least an educational level typically acquired through completion of high school AND at least two years of safety and regulatory or law enforcement experience at the 14 level. OR At least an educational level typically acquired through completion of high school AND at least one year of safety and regulatory or law enforcement experience at the 15 level. OR At least an educational level typically acquired through completion of high school AND at least four years of professional experience including two years equivalent to the P11 level or one year equivalent to the 12 level gained in the State of Michigan classified service.
Yes
No
02
How many years of management experience do you have leading a team?
None
Less than one year
One to two years
Three to five years
More than five years
03
Briefly describe your leadership experience, including your role on the team and the number of team members. if you have no experience, enter N/A.
04
Do you have experience with the following? Check all that apply.
Identifying and/or leading continuous improvement initiatives
Implementing continuous improvements and evaluating updated processes
Analyzing operational metrics and work processes
Recommending and implementing modifications to work processes and procedures based on metric analysis
None of the above
05
Briefly describe your experience pertaining to the boxes selected in the above question while working in a complex organization, including how many years of experience. If you have no experience, enter N/A.
06
Do you have experience with the following? Check all that apply.
Project tracking
Project experience working with cross functional teams and stakeholders
Effective meeting facilitation of large groups outside the work area
Effective communication strategies
None of the above
07
Briefly describe your experience pertaining to the boxes selected in the above question while working in a complex organization, including how many years of experience. If you have no experience, enter N/A.
08
How many years of experience do you have evaluating complex data or business trends to recommend process improvements for call centers and/or call center technology platforms?
None
Less than one year
One to two years
Three to five years
More than five years
09
Briefly describe your experience working with complex data or business trends to recommend process improvements for call centers and/or call center technology platforms. If you have no experience, enter N/A.
10
Briefly describe the most recent IT project that you coordinated. Please include the project tracking strategies that were utilized. If you have no experience, enter N/A.
11
Did you attach a copy of your official college/university transcript(s) to your application? (Failure to do so may result in your application being screened out.)
Yes
No
12
If you answered no to the previous question, please explain why.
13
Did you attach your cover letter and detailed resume to your application? (Failure to do so may result in your application being screened out.)
Yes
No
14
Work must be performed in the state of Michigan. If you currently reside outside of Michigan, you must relocate to Michigan to perform the duties of this position. Relocation expenses are not reimbursed. Do you currently reside in Michigan or if offered the position, would plan to relocate to Michigan?
Yes
No
15
Do you understand this job requires working onsite on Tuesdays and Wednesdays?
Yes
No
Required Question
Employer
State of Michigan
Department
Treasury
Address
TreasuryOHR@michigan.gov
430 West Allegan Street
Lansing, Michigan, 48922
Phone
517-335-7508
Website
https://www.michigan.gov/treasurycareers
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