Details
Open Date 05/15/2026
Requisition Number PRN45052B
Job Title Field Technical Product Support Technicians
Working Title Field Product Support Tech II
Career Progression Track S00
Track Level S2 - Intermediate
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary
Monday through Friday 8-5 and on-call every 4th week. After hours support as needed.
VP Area President
Department 00428 - UIT - Network & Comm. Srvs
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $15.19 to $23.45/hour
Close Date 06/30/2026
Priority Review Date (Note - Posting may close at any time)
Job Summary
Field Technical Product Support Technician II
Installs, tests and repairs voice and data wiring equipment, telephone equipment or fiber optic cabling.
About UIT :University Information Technology ( UIT ), the central IT service provider for the University of Utah, reports to the U'sChief Information Officerand is responsible for many of the U's shared IT services including the wired and wireless network; Campus Information Services ( CIS ) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.
About the University of Utah : Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home toarts and museum venuesand a member of theBIG -12 Conference.Skiing and snowboarding opportunitiesare a short distance from campus, and opportunities to pursue activities frombiking to hiking to fishing abound. Salt Lake City is home to theUtah Symphony and Opera,Ballet West,professional sports teams, and a wide range of other cultural and recreational activities.
Responsibilities
Field Technical Product Support Technician II
Installing and terminating and testing voice and data wiring equipment, telephone equipment orfiber optic cabling. Maintaining documentation of time worked and materials used. Documentsrecords of repairs and installations using various computer based programs.
Voice and Data wiring: Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience) installing and terminating voice and data unshielded twisted cable, a basic knowledge of building design with an understanding of horizontal distribution required, the ability to distinguish colors and a working knowledge of Category 5 and 6 standards ( EIA / TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah driver's license. Strong computer skills preferred.
Telephone Installation and Repair: Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience), experience working with electronic key systems, a working knowledge of Centrex services, a working knowledge of PBX systems, overhead paging systems, and ACD systems, strong computer skills on windows operating system also required. The ability to distinguish colors and a working knowledge of Category 5 and 6 standards ( EIA / TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah driver's license.
Fiber Optic cabling: Three years full-time work or equivalency (one year of education can be substituted for two years of related work experience) installing, testing and repairing fiber optic cabling and terminations, a working knowledge and experience using all fiber optic testing equipment and all @types of fiber connectors and terminations, experience in fusion splicing and strong computer skills including Excel required. The ability to distinguish colors and a working knowledge of Category 5 and 6 standards ( EIA / TIA standards) and demonstrated human relations and effective communications skills are also required. Must possess a valid Utah driver's license.
Minimum Qualifications
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
Field Technical Product Support Technician, II: Requires at least 1 year of related experience.
Preferences
A working knowledge of Auto CAD and GIS preferred
Familiarity with Service now trouble ticket system preferred.
Type Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the:University of Utah Non-Discrimination page.
Online reports may be submitted athttps://oeo.utah.edu
https://publicsafety.utah.edu/safetyreport/This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
