Job Opportunity: Customer Service Representative (Chemical Industry)
Location: The Woodlands, TX (The Waterway) -
Hybrid Type: Direct Hire (90-day introductory period)
Salary: $65,000 per year + $50/month phone allowance
About the Role
We are seeking a dedicated and detail-oriented Customer Service Representative to join our tight-knit corporate team in The Woodlands. This is a critical role where you will act as the primary bridge between our sales team and our customers, ensuring that orders for liquid and hazardous chemical products are handled with precision and care.
What You'll Do
Order Management: Process customer orders and manage high-volume invoicing through our internal software and NetSuite .
Logistics Coordination: Interact daily with the sales team to ensure customer needs are met and delivery schedules for hazardous materials are accurate.
Technical Calculations: Frequently convert measurements (e.g., gallons to pounds) to ensure accurate billing and shipping.
Communication: Provide top-tier service via phone and Microsoft Teams. Due to the nature of the industry, you will be expected to answer your cell phone for urgent matters after hours.
Performance Tracking: Work toward clear metrics based on customer volume and order accuracy.
Work Schedule & Environment
Flexible Hours: Choice of 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, or 9:00 AM - 5:00 PM.
Lunch: Your choice of a 30-minute or 1-hour break.
Hybrid Model: 2-3 days in office (The Waterway). Please note that training will be more heavily onsite; once comfortable, you will transition to the hybrid schedule.
What We're Looking For
Experience: Previous experience with ERP systems (NetSuite experience is a major plus as we transition platforms).
Education/Certification: Completion of a DOT Hazmat course is required.
Technical Skills: Proficiency in Microsoft Office (specifically Teams) and strong basic computer literacy.
Math Aptitude: Comfortability performing unit conversions (liquid weights and volumes).
Soft Skills: A "customer-first" mentality and the ability to work seamlessly within a 5-person team.
Benefits & Perks
Health & Wellness: Comprehensive Health, Dental, and Vision insurance.
Time Off: 2 weeks Vacation, 1 week Sick time, and 2 Floating holidays.
Culture: Relaxed business-casual dress code and a vibrant social calendar (Casino nights, games, and more).
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
