Summary This position is in the Transportation Department of the Facility Management Service in the Martinsburg VAMC, Martinsburg, WV. The Transportation Department provides vehicle and transport services in support of a variety of customer programs and medical center services within a large geographical area that includes three (3) states and Washington, D.C. Responsibilities The primary purpose of this position is to manage all transportation requests and the day-to-day operations of a vehicle fleet center with sixteen (16) drivers and ninety (90) vehicles, including subcompact sedans, station wagons, heavy trucks, buses, para-transit vehicles, and a variety of special purpose vehicles. The incumbent of this position also serves as a back-up driver as needed (roughly five days per month). Duties may include but are not limited to; Distributing and balancing workload tasks among employees in accordance with workflow requirements, assuring timely accomplishment of the assigned tasks or projects. Performs a full range of motor vehicle dispatching and associated clerical work for the office. Plans, coordinates, supports, and dispatches motor vehicles to transport patients, food, supplies, laundry, equipment, and staff. Ensures vehicles are operational, clean, and current with all safety, legal, and maintenance requirements. Manages all keys for the motor vehicle fleet, including accountability, physical security, issue and receipt, and all key-related issues. Maintains dispatch, maintenance, driver, equipment, and supply records. Ensures proper vehicle and equipment maintenance records are kept. Ensures drivers complete and submit daily trip reports. Advises drivers and assists them with completion and maintenance of required records. Receives and coordinates vehicle need requests from employees, ensuring vehicles are reserved accordingly. Receives transportation requests for Veteran patients from the beneficiary travel office. Tracks and reviews requests for special requirements, determines driver and vehicle requirements, plans routes and assignments, manages daily dispatch schedule. Assigns drivers and vehicles to requests. Distributes and balances workload tasks among employees in accordance with workflow requirements. Provides expert advice on specific requests and makes available written instructions, reference materials, and relevant background materials. Provides detailed geographical directions and driving instructions to drivers and maintains cellular phone contact with drivers to help ensure patient and driver safety. Coordinates emergency service/roadside assistance for disabled vehicles. Tracks maintenance schedules and requirements. Troubleshoots minor issues such as lamps, flat tires, tire pressure and fluid levels and schedules preventive maintenance and repairs, keeping supervisor informed of these repairs. Reports and schedules repairs when outside service is necessary. Coordinates the cleaning of all vehicles. Coordinates customer service requirements and serves as liaison to ensure needs are met. Orders office supplies for the transportation dispatch office. Teaches new employees how to use the electronic T&A functions for leave requests and related functions. Assists employees with T&A admin concerns. Back up driver as needed (Approx. 5 days a month). Transports patients under non-emergency situations to and from various locations throughout the state, ensuring patient safety. Completes pre-trip inspections, minor preventative maintenance, and trip reports. Other tasks/duties as assigned. Work Schedule: Full time. Monday through Friday 8:00am - 4:30pm. Virtual: This is not a virtual position. Position Description/PD#: Motor Vehicle Dispatcher/PD220160 Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved. Permanent Change of Station (PCS): Not authorized. Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work is primarily sedentary. However, the position involves walking, standing, and bending and the incumbent must occasionally handle objects weighing up to 50 pounds (books, supplies, parts, etc.). Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/15/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of agency operations and activities supported by the Transportation Department; Knowledge of driver qualifications and licensing requirements; Knowledge of the specifications, capabilities, and operating characteristics of all assigned standard and special purpose vehicles and equipment to plan and determine driver and vehicle assignments, plan routes, and adjust work operations and schedules to meet emergency situations, weather, unplanned requests, or changing programs; Knowledge of the mechanical operation of a variety of different @types of vehicles to troubleshoot issues, perform basic maintenance; Skill in demonstrating courtesy, diplomacy, and respect in dealing with patients, families, employees and the general public, both in person and on the telephone; Ability to use standard office equipment and knowledge of facility procedures, VA records management, and official correspondence to coordinate and respond to customer requests, maintain repair and driving records; Ability to function independently in allocation of fleet center resources and manpower. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information "Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being and live their life to the fullest. The VA is committed to Whole Health and values Veteran and Employee health and wellbeing. As a VA employee, you will practice Whole Health in an environment that supports personalized and proactive care." Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
