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(FT) Student Services Specialist

Atlantic Cape Community College • Atlantic City, NJ • 7h ago

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(FT) Student Services Specialist

Salary

$43,621.00 Annually

Location

Mays Landing Campus, NJ

Job Type

Full-Time

Job Number

202200443

Division

Student Affairs and Enrollment Management

Department

Admissions/Enrollment and Recruitment

Opening Date

05/14/2026

Closing Date

5/20/2026 11:59 PM Eastern

Description

Benefits

Description

This position is open to current internal employees only

Serves as a point of contact for current and new students, prospective students, parents, and the community. Main duties are to initiate and facilitate the enrollment process from the completion of the admission application through registration.

Examples of Duties

Assists with admission applications and all student documents including transcripts and chargeback requests

Serves current and potential students with the enrollment process by providing front counter customer service, chatbot, text messaging, email, phone, and virtual support

Provides consumer information on a one-to-one basis regarding financial aid eligibility and verification requirements, program information

Provides initial Self-Service support by assisting new students with course selection and registration

Supports operations utilizing various online solutions such as customer relations management (CRM) and enterprise resource planning (ERP) systems

Provides student support for online accounts (i.e. Self-Service, Buccaneer e-mail, etc.)

Ensure that placement scores (e.g. SAT/ACT or multiple measure scores) are submitted and recorded

Responds to requests and refers students to institutional resources including but not limited to EOF, SSS and CFA

Provides support with scanning documentation and linking of all incoming student records

Assists and supports as needed, with arrangements for outreach and Recruitment to attend internal/external events

Provides support for events on and off campus (i.e. high school visits, college fairs, open houses, etc.)

Performs general office duties (process mail, maintain inventory of office supplies and recruitment materials)

Performs related duties as assigned

Typical Qualifications

Education:

Associate's degree or in the process of achieving

Experience:

Experience in a higher education setting preferred

Competencies and Skills:

Strong customer/student service skills.

Ability to work independently and make sound decisions.

Strong interpersonal, organizational, and communication skills.

Proficient computer literacy including proficiency in Microsoft Office products and CRMs

Knowledge of Ellucian's Colleague and Recruit CRMs a plus

Bilingual in Spanish a plus

Supplemental Information

Terms of Employment:

This position may require flexible scheduling to include occasional evenings and weekends and duties at any Atlantic Cape location.

Atlantic Cape offers a complete benefits package to full-time employees including:

Pension/Defined Contribution Plans (https://www.nj.gov/treasury/pensions/pension-info-active.shtml)

Medical and Prescription

Dental (https://www.deltadentalnj.com/)

Vision

Flexible spending accounts

Paid holidays

Paid time off

Employer

Atlantic Cape Community College

Address

5100 Black Horse Pike Mays Landing, New Jersey, 08330

Phone

6093435611 6093435611

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