Senior Manager, Product Quality & Safety

Staples • Framingham, MA • 9h ago

Staples is business to business. You're what binds us together.

Our merchandising team aims to deliver the best value and selection to our customers through products, services and solutions all centered around our customers' needs. We are driven by customer insights and analytics to bring products and solutions to market seamlessly. We're inclusive, well-rounded professionals who have deep experience in buying, selling, negotiating, operations, design, innovation, finance and more.

As Senior Manager, Product Quality & Safety, you will play a critical role in protecting our customers and our brand. You will lead quality assurance and product safety programs across multiple categories, partnering cross-functionally to ensure products meet regulatory requirements, company standards, and customer expectations. This is a highly visible leadership role with meaningful influence across the product lifecycle.

What you will be doing:

Lead the design, implementation, and governance of product quality and safety programs across assigned product categories

Establish and oversee product testing protocols, inspection processes, and risk assessments aligned to regulatory standards

Drive root-cause analysis and corrective/preventive actions (CAPA) for quality issues, safety incidents, and recalls

Partner cross-functionally with Merchandising, Product Engineering, Sourcing, Supply Chain, Operations, and Legal

Develop quality and safety KPIs and present insights to senior leadership

Manage vendor performance and ongoing compliance

Lead or support product recall situations

What You Bring to the Table:

Strong people leadership and coaching capability

Excellent analytical and problem-solving skills

Ability to influence without direct authority

Clear, confident communication skills

Continuous-improvement mindset

Basic Qualifications:

Bachelor's degree in related field

8+ years of experience in product quality, compliance, or product safety

3+ years of people management experience

Preferred Qualifications:

Master's degree

Six Sigma, ASQ, or other quality certifications

Experience with global suppliers and recalls

We Offer:

Inclusive culture with Business Resource Groups

Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.

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