JOB REQUIREMENTS: JOB DESCRIPTION Position Title: Front Desk Associate
Department: Rooms Division Direct Report: Front Office Manager SUMMARY
SCOPE OF ROLE Establishes a positive rapport with guests and provides
excellent guest services from the first greeting through check-out.
Helps to ensure that guests feel welcome, that their needs are met and
that their questions and issues are resolved quickly and appropriately.
MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS High school or equivalent
education required. Previous experience as a Hotel Front Desk Associate,
Receptionist or similar role. ESSENTIAL FUNCTIONS & RESPONSIBILITIES To
perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions: 12.5% Maintain a high
standard of service and hospitality at all times. 12.5% Greet guests
warmly and efficiently facilitate their check-in and check-out process,
including assigning rooms. 12.5% Anticipate guests\' needs and resolve
their questions and issues or refer them to the appropriate manager for
resolution in a timely and professional manner. 12.5% Answer all phone
calls and emails in a positive and efficient manner. 12.5% Communicate
often with housekeeping, kitchen and maintenance staff on the status of
all rooms and guests\' needs. 12.5% Review the communication log daily
for pass-along information from previous shifts to ensure seamless
service maximum guest satisfaction. 12.5% Count and verify that the cash
drawer is at the correct denomination and immediately report any
discrepancies. Maintain updated records of bookings and payments. 12.5%
Maintain a neat, clean and organized environment. ADDITIONAL JOB
FUNCTIONS Perform all check-in and check-out tasks. Manage online and
phone reservations. Inform customers about payment methods and verify
their credit card data. Register guests collecting necessary information
such as contact details and exact dates of their stay. Provide
information about the hotel, available rooms, rates and amenities.
Confirm group reservations and arrange personalized services for VIP
customers and event attendees, including wedding guests. Upsell
additional facilities and services, when appropriate. KEYS TO SUCCESS IN
THIS ROLE INCLUDE Must be able to speak, read, write and understand the
primary language(s) used in the workplace. Must be able to read and
write to facilitate the communication process. Requires good
communication skills, both verbal and written. Must possess basic
computational ability. Must possess basic computer skills. Knowledge of
computer accounting programs, math skills as well as budgetary analysis
capabilities required. General knowledge of the city where the hotel is
located and its attractions. Extensive knowledge of the hotel, its
services and facilities. EXPECTED HOURS OF WORK Occasional: 0-19 hours
per week Part-Time: 20-29 hours per week Full-Time: 30-40 hours per week
Second Shift: 3:00pm11:00pm Third Shift: 11:00pm7:00am SUPERVISORY
RESPONSIBILITIES The Front Desk Associate directly reports to the Front
Office Manager and has limited scope of supervisory responsibilities
based on function of position. PHYSICAL REQUIREMENTS Ability to lift to
50 lbs., clearly verbally communicate with employees and public, speak,
hear, see, read, write, @type, dial, reach and bend. Most work tasks are
performed indoors. Temperature is moderate and controlled by hotel
environmental systems. Must be able to stand at the desk for up to 8
hours per day. Walking and standing are required the majority of the
working day. Length of time of these tasks may vary from day to day and
task to task. Sitting is permitted when not directly assisting a guest.
Must be able to lift up to 15 lbs. occasionally. Requires grasping,
writing, standing, sitting, walking, repetitive motions, bending,
climbing, listening and hearing ability and visual acuity. Must be able
to exert well-paced ability to reach other departments of the hotel on a
timely basis. Talking and hearing occur continuously in the process of
communicating with guests, supervisors and subordinates. Ability to
spend extended lengths of time viewing a computer screen. Vision occurs
continuously with the most common visual functions being those of near
vision and depth perception. Requires manual dexterity to use and
operate all necessary equipment. Must have finger dexterity to be able
to operate office equipment such as computers, printers, 10-key adding
machine, electric @typewriter, multi-line touch tone phone, filing
cabinets, FAX machines, photocopiers, dolly and other office equipment
as needed. GROOMING All associates must maintain a neat, clean and
well-groomed appearance per IDM standards. TRAVEL REQUIREMENTS 0% travel
including car, train and/or airline travel along with overnight stays,
will be required as we operate properties in multiple states. OTHER
Please note this job description is not designed to cover or contain a
comprehensive listing of activities, duties or responsibilities that are
required of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice. Regular
attendance in conformance with the standards, which may be established
from time to time, is essential to the successful performance of this
position. Associates with irregular attendance will be subject to
disciplinary action, up to and including termination of employment. Due
to the cyclical nature of the hospitality industry, associates may be
required to work varying schedules to reflect the business needs of the
hotel. In addition, attendance at all scheduled training sessions and
meetings is required. Upon employment, all associates are required to
fully comply with IDM rules and regulations for the safe and effective
operation of the hotel\'s facilities. Associates who violate Hotel rules
and regulations will be subject to disciplinary action, up to and
including termination of employment. *** APPLICATION
INSTRUCTIONS: Apply Online: www.idmhospitality.com/careers
