INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II - Emergency Appointment
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INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II - Emergency Appointment
Salary
$76,804.32 - $103,495.68 Annually
Location
Los Angeles County, CA
Job Type
Full time
Job Number
N2546A-HE
Department
CHILD SUPPORT SERVICES
Opening Date
05/13/2026
Closing Date
5/19/2026 5:00 PM Pacific
Description
Benefits
Questions
Position/Program Information
TYPE OF RECRUITMENT
OPEN COMPETITIVE - EMERGENCY
FILING PERIOD
Applications will be accepted fromThursday, May 14, 2026, at 8:00 am (PT)untilTuesday, May 19, 2026, at 5:00 pm (PT). All applications must be received before 5:00 pm (PT), Tuesday, May 19, 2026,to be accepted.
EXAM NUMBER
N2546A-HE
The LA County Department of Human Resources (DHR) has authorized Hiring as an Emergency under Civil Service Rule 13.04 on a limited and temporary basis. This action supports a time-sensitive, Board-directed workforce initiative requiring immediate staffing action to maintain continuity of critical public services.
We are looking for qualified and committed individuals to help strengthen the County workforce and ensure residents continue to receive critical support. If you are looking for a new opportunity where your work will make an immediate impact, this may be the role for you.
The Child Support Services Department is seeking qualified candidates to fill emergencyINFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST IIvacancies.
Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.
During your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%.
Those who successfully pass the assessment will be considered for permanent appointment to INFORMATION TECHNOLOGY TECHNICAL SUPPORT ANALYST II .
Essential Job Functions
Installs, configures, maintains and tests computer hardware, software and peripheral equipment.
Acts as a technical resource to end users and other information technology staff and troubleshoots, diagnoses and resolves moderately complex hardware, software and network connectivity problems, including problems not covered by established procedures.
Identifies trends in the reported problem calls and implements improvements.
Analyzes and makes recommendations regarding user support needs or improving customer satisfaction.
Reviews, tests and finalizes user instructions and procedures; conducts formal and informal end user training and may develop technical orientation and training materials as necessary.
Leads small hardware and software installation and upgrade projects and participates in large and/or complex projects with general direction.
Assists in defining and recommending appropriate hardware and software configurations and standards to meet customer needs, and develops specifications to purchase new hardware, software and other peripheral devices based upon established departmental standards.
Configures software distribution tools.
May assist in the ordering of licenses for software packages, in consultation with appropriate management or other information technology staff.
May coordinate equipment delivery, software licensing compliance and inventory/asset control.
May act in a lead capacity to other technical staff.
Requirements
REQUIREMENTS TO QUALIFY
Option I
One (1) year of experience at the level of an IT Technical Support Analyst I (https://www.governmentjobs.com/careers/lacounty/classspecs/1064633)
Option II
Two (2) years of experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.
You MUST meet the above requirement(s) in order to be appointed to fill any vacancies related to this recruitment.
LICENSE
A valid California Class "C" Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS
Physical Class III - Moderate:This class requires that the incumbent stand or walk most of the time with bending, stooping, squatting, twisting, reaching, working on irregular surfaces, occasional lifting of objects weighing over 25 pounds, and frequent lifting of 10-25 pounds.
EXAMINATION CONTENT
During your initial work period, the appointing department will evaluate your performance. Those who achieve a passing score on this evaluation will be considered for permanent appointment.
Additional Information
APPLICATION AND FILLING INFORMATION:
Applications must be filed online only and will be reviewed for interview consideration on an ongoing basis. If you have not been contacted within 60 days and the recruitment remains open or reopens for filling, we encourage you to submit a new application. This will allow you to reaffirm your interest and update any relevant information.
Many important notifications will be sent electronically to the email address provided on the application, so it is important that you provide a valid email address. Please addCSSD-Exams@cssd.lacounty.gov, as well asJoel_Lozada@cssd.lacounty.gov,noreply@governmentjobs.com, andinfo@governmentjobs.comto your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.
You have the ability to opt out of emails from LA County. If you unsubscribe, you will not receive any email notification for any examination for which you apply with Los Angeles County. Regardless of whether you choose to unsubscribe, you can always check for notifications by logging into governmentjobs.comand viewing your profile box, which saves a copy of all email notices.
Plan to submit your online application well in advance of the5:00 PM, Tuesday, May 19, 2026, deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account onwww.governmentjobs.com/careers/lacounty, you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
SOCIAL SECURITY NUMBER
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES
For candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
NO SHARING OF USER ID AND PASSWORD
All applicants must file their application using their own user ID and password. Using a family member or friend's user ID and password may erase a candidate's original application record.
DEPARTMENT CONTACT
Exams Unit
CSSD-Exams@cssd.lacounty.gov
Joel_Lozada@cssd.lacounty.gov
ADA COORDINATOR:CSSD-Exams@cssd.lacounty.gov
CALIFORNIA RELAY SERVICES PHONE:(800) 735-2922
TELETYPE PHONE: (800) 325-0778
COUNTY OF LOS ANGELES
Employment Information
Any language contained in the job posting supersedes any language contained below.
This document is intended to provide general information about the recruitment process of the County of Los Angeles. Applicants with questions about a specific job posting should contact the exam analyst listed on the posting.
Equal Employment Opportunity/Non-Discrimination Statement:
The County of Los Angeles is an Equal Employment Opportunity Employer and is committed to non-discrimination in the County workforce, regardless of age (40 and over); ancestry; color; ethnicity; religious creed; protected family or medical leave status; disability; marital status; medical condition; genetic information; military and veteran status; national origin; race ; sex; gender; sexual orientation; or any other characteristic protected by State or federal law. For more information, please visit:https://employee.hr.lacounty.gov/eeo-programs/.
Testing Accommodations for Applicants:
The County of Los Angeles complies with all federal and state disability laws and makes reasonable accommodations for qualified applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application process, please contact the testing accommodation coordinator listed on the job posting. Hearing impaired applicants with telephone tele@type equipment may leave messages by calling the tele@type phone number on the job posting. For more information on accommodations, please visit: https://hr.lacounty.gov/accessibility/.
Fair Chance:
The County of Los Angeles is a Fair Chance employer. Except as otherwise permissible under applicable laws, you will not be asked to provide information about conviction history unless you receive a conditional offer of employment. The County will make an individualized assessment of whether your conviction history has a direct and adverse relationship with the specific duties of the job, and will also consider potential mitigating factors, which may include, but is not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed. Qualified applicants with arrest or conviction records will be considered for employment in accordance with County Fair Chance Policies and the Fair Chance Act (Gov. Code Section 12952).
Employment Eligibility:
Final appointment is contingent upon verification of U.S. citizenship or the right to work in the United States.
Career PathFinder:
Resources to help current and prospective employees plan a career with Los Angeles County are available. To explore career paths to and from nearly all job titles, please visit our interactive Career PathFinder application athttp://career-pathfinder.hr.lacounty.gov.
Veteran's Credit:
Pursuant to the County Charter and County policy, in all open competitive examinations (i.e., examinations open to everyone), the County of Los Angeles will add a credit of 10 percent of the total credits specified for such examination to the final passing score of an honorably discharged veteran, as well as the spouse of a deceased or disabled veteran, who served in the Armed Forces of the United States under specific conditions.
For more information on veteran's credit, please visit:https://file.lacounty.gov/SDSInter/dhr/205102\PPG\115.pdf
Revised September 2025
For detailed information, please clickhere (http://hr.lacounty.gov/benefits/)
01
Our office will review your application to verify that you meet requirements outlined in the job posting. If you are selected for an interview, we will contact you via phone or email to schedule the date and time. If you have not been contacted within 60 days and the recruitment/exam remains open, you may submit a new application to express your continued interest or to update your information.
I have read and understand the above information and instructions.
02
Many important notifications including invitation letters will be sent electronically to the email address provide on the application. It is important that you provide a valid email address. Please add CSSD-Exams@cssd.lacounty.gov, Joel_Lozada@cssd.lacounty.gov, noreply@governmentjobs.com, and info@governmentjobs.com to your email address and list of approved senders to prevent email notification from being filtered as spam/junk/clutter mail.
I have read and understand the above information and instructions.
03
Do you have at least one (1) year of experience at the level of IT Technical Support Analyst I?
Yes, I have.
No, I do not have.
04
Describe your experience at the level of Los Angeles County class of IT Technical Support Analyst I. If you do not have any experience, please indicate "N/A". Please ensure to include the following information for each job experience you claimed:Responses such as "see resume" or "see application" will not be considered as a sufficient response.A) County of EmployerB) Employer and Payroll TitleC) Department and Division/Section/UnitD) Dates of Employment: FROM (MM/DD/YY) - TO (MM/DD/YY (If currently employed state "PRESENT"))E) Number of hours worked per weekF) Description of Duties performed
05
How many years of experience do you have installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization.
No Experience
Less than 1 year
1 year to less than 2 years
2 years or more.
06
Describe your experience installing, configuring, testing, troubleshooting and repairing client computing devices or software, in a centralized Information Technology organization. Please ensure to include the following information for each job experience you claimed:Responses such as "see resume" or "see application" will not be considered as a sufficient response.If you do not have any experience, please indicate "N/A".A) County of EmployerB) Employer and Payroll TitleC) Department and Division/Section/UnitD) Dates of Employment: FROM (MM/DD/YY) - TO (MM/DD/YY (If currently employed state "PRESENT"))E) Number of hours worked per weekF) Description of Duties performed
07
DESIRABLE QUALIFICATIONS
The following questions relate to desirable qualifications. If you are eligible for hire, Hiring Managers may use your responses during the selection process. As such, it is important to answer these questions carefully and accurately to ensure you are fully considered.
I have read and understand the above information and instructions.
08
Do you have experience working for a public homelessness services agency, such as LAHSA, within the last six (6) months?
Yes
No
09
Describe your experience working for a public homelessness services agency, such as LAHSA. Please ensure to include the following information for each job experience you claimed:Responses such as "see resume" or "see application" will not be considered as a sufficient response.If you do not have any experience, please indicate "N/A".A) County of EmployerB) Employer and Payroll TitleC) Department and Division/Section/UnitD) Dates of Employment: FROM (MM/DD/YY) - TO (MM/DD/YY (If currently employed state "PRESENT"))E) Number of hours worked per weekF) Description of Duties performed
Required Question
Employer
County of Los Angeles
Address
**
Los Angeles, California, 90010
Website
http://hr.lacounty.gov
Please verify your email addressVerify Email
