Req. #1323 Customer Service

Vermont Precision Tools, Inc. • Swanton, VT • 12h ago

This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1365328

Customer Service Representative- **Requisition

**

VERMONT PRECISION TOOLS, INC.

SALES

JOB DESCRIPTION

Customer Service Representative

VALUE STREAM / DEPARTMENT:

Sales

STATUS & PAY CLASS:

Full Time - Hourly / Non-Exempt

SHIFT:

First (1st) Shift / Overtime May Be Required

WORK SCHEDULE:

Monday Friday 8:30am 5:00pm

Alternative work hours may be considered, if applicable

WAGE RATE:

\$18.00 to \$30.75

Starting wage is negotiable based on previous knowledge/experience

POSITION SUMMARY:

A Customer Service Representative is responsible for handling an array of front-facing duties. Some of these tasks include interacting with customers over the phone, and/or via email. Throughout these interactions Customer Service Representatives must maintain a high level of professionalism and present the organization in the best light possible.

Essential Job Functions

As a Customer Service Representative, an employee will be trained and expected to retain knowledge of all product lines and will be responsible for communicating directly with the customers and with production personnel in the areas of order processing and customer service.

Your job functions include:

Will be responsible for communicating directly with customers and production personnel.

Must learn to recognize and/or configure part numbers for both stock and non-stocked product

Have the ability to accurately enter data using the companys computer software system for the purpose of:

Receiving and processing orders to be filled either from standard inventory and/or issuing to production for manufacturing

Filing and retrieving customer orders and quotes as necessary

Required to provide customers with product information to assist in ordering and/or quoting:

Preparing sale quotations for both tools and gages from standard fixed pricing or by material and cost methods

Must have the ability to gain the knowledge to read and understand blueprints

Required to respond to and to verify customers order inquiries including order quantities, products ordered, pricing, discounts, exceptions and shipping and delivery information

Responsible for authorizing returned goods by:

Recording necessary information for credit or adjustments to customers accounts

Enter replacement orders as needed

Will assist in other office duties such as answering the telephone, faxing, scanning and copying

Essential Job Functions

Follows all company policies, ergonomic standards, and safety requirements

Perform other duties as required

The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position

Regular and on-time attendance is required

Be at work on time when scheduled to work, and remain at work throughout the established work schedule

Qualifications

REQUIRED

Education:

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