National Accounts Manager

Schindler Holding • United States, United States • 4d ago

Your main responsibilities

The National Sales Manager is responsible for developing, implementing and driving sales strategies and initiatives for national and key accounts in support of strategic and financial objectives. They negotiate and supports key sales activity and is responsible for all products within our portfolio. They work with local District/Branch Managers and Sales Representatives to assist them in achieving objectives (i.e. target metrics).

Sales Leadership:

Lead and support sales negotiations, including the development of sales proposals, and oversee the execution of large project efforts for national and key accounts.

Review with Senior Management Team sales performance and market progress as well as challenges, and propose corrective actions.

Monitor sales and contract performance KPIs (i.e. bid/hit-rates, won/lost-analysis, discounts and pricing analysis, benchmarks, competition, etc.) to ensure optimal performance.

Coordinate and align sales performance and actions implementation in line with Field Operations.

Customer and Account Management:

Proactively build and maintain favorable client relationships with National Accounts.

Strategically plan and ensure increases in Schindler's wallet share across the National Account portfolio in Existing Installation, New Installation and Modernization revenues.

Coordinate relationships between customer decision makers to Schindler local and corporate leadership. Plan and facilitate meetings and relationship building events.

Remain up to date and engaged in National Account development projects.

Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution.

Ensure all national account contractual requirements are being met.

Interpret customer concerns and escalate to the necessary internal resources in such a way that customer satisfaction is assured while aligning with the branches.

Educate national account customers on technology and products.

Portfolio Growth and Retention:

Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives.

Understand and analyze national account portfolio to identify opportunities for improvements and customer investment, including those which may involve modernization and construction.

Plan, develop and implement sales strategies to lead negotiations for national accounts that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings.

Assemble and present information for all @types of offerings, including service, maintenance, repair, modernization and construction.

Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing.

Process Management and Administration:

Develop sales proposals and prepare estimates for the sale of company products and services.

Prepare and maintain required customer information and files in accordance with established procedures.

Work in cooperation with Contract Control on sales contract agreements.

Support as an escalation in accounts receivable management for assigned accounts.

Provide guidance and support on billing and work order management systems.

People Management:

Manage National Accounts Coordinator and ensure all key and national accounts administration tasks are successfully completed.

What you bring

Knowledge:

Post Secondary Degree

3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment

Travel:

This position requires approximately 25% out of town travel.

Critical Skills:

Proficient in MS Office, Excel and PowerPoint

Communication: Communicate clearly and articulately

Customer Service: Demonstrate costumer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction

Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers' acceptance

Persuasion: Motivate customers to act or react in a manner to support business growth

Presentation: Ability to present materials clearly and engage audience

Problem Solving: ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements

Teamwork: Ability to interact with all levels and be an integral part of the operation

What's in it for you?

Competitive Salary (commensurate with experience)

Competitive Bonus Incentive Program or Commission Plan

Wide range of professional and leadership development opportunities

Competitive Extended Health, Dental & Vision Plans

Generous Paid Time Off Plans

Tuition Reimbursement Program

Competitive Group RRSP with Company Match

We Elevate... Your Career

Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamSchindler!

Discover more onour career website (https://www.schindler.com/en/careers.html) .

By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.

At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.

We Elevate

Chat to Apply:

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