Customer Order Management Specialist

ManpowerGroup • Camden, NJ • 2h ago

Our client, a leading organization in the consumer products industry, is seeking a Customer Supply Chain Analyst to join their team. As a Customer Supply Chain Analyst, you will be part of the Supply Chain department supporting the Customer Service and Sales teams. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully in the organization.

Job Title: Customer Service - Order Management

Location: Camden, NJ. HYBRID (onsite T, W, Th)

Duration: 6 Months contract

Pay Range: $26.28 w2

What's the Job?

Manage the order life cycle from creation through delivery, ensuring accurate pricing, terms of sales, lead-times, and inventory availability.

Collaborate with sales, manufacturing, and distribution teams to resolve service issues and order discrepancies.

Track orders and shipments, troubleshoot issues, and respond promptly to customer inquiries and complaints.

Analyze and evaluate opportunities to improve key service metrics such as order fill, on-time delivery, and invoice accuracy.

Maintain and monitor customer-specific service metrics, providing proactive communication and corrective action plans.

What's Needed?

Bachelor's Degree and/or four years of related experience in customer service or supply chain management.

1-2 years of experience in order management, transportation, or working with cross-functional teams in a high-volume environment.

Proficiency in systems such as SAP, PBI, or similar tools, with strong Microsoft Office skills, especially Excel.

Ability to analyze data, identify root causes, and develop effective solutions.

Excellent verbal and written communication skills, with a customer-focused mindset.

What's in it for me?

Opportunity to work in a dynamic and inclusive environment supporting a diverse team.

Engagement in meaningful projects that impact customer satisfaction and operational efficiency.

Potential for professional growth and development within a global organization.

Supportive team culture that values collaboration and innovation.

Competitive pay rate aligned with industry standards.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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