300 South Promenade Avenue, Corona, CA
Employment Type: Full-time
Contract Type: US - Full Time
Job Family: Sales
Experience Level (for career site): Experienced Professional
Company Description
Rexel USA is one of the largest distributors of electrical products, data communication, wireless communication and related supplies in the United States. Rexel USA operates its electrical distribution business in the United States through eight Regions that go to market under various banner and trade names, including Rexel, Rexel Automation, Gexpro, Mayer, Talley and Platt Electric Supply. In addition to an online store, Rexel USA has a distribution network of over 460 warehouse storefront locations throughout the U.S.
Job Description
We are looking for an Account Specialist to join our Talley team in Corona, CA!
This position is fully on-site position and requires regular in person collaboration at our office location. Standard working hours are Monday through Friday, 8:00 a.m. - 5:00 p.m.
Summary:
The Account Specialist is a high-impact role responsible for delivering exceptional customer support, managing key accounts, and ensuring accurate pricing and contract administration for them. This position blends customer relationship management and detailed analytical work to drive profitability, improve service levels, and support strategic growth initiatives. The role partners closely with sales, purchasing, pricing, and other internal stakeholders to execute solution-driven projects and maintain operational excellence.
What You'll Do:
Own the details of specific key account programs and contract files, ensuring costs, sell prices, and margins are accurate and aligned
Secure market-level pricing feedback and provide timely quotations and proposals
Audit quotes and order data to ensure compliance with contracts and internal policies
Maintain rebate and pricing match codes and support vendor pricing updates and part setups in core systems
Collaborate with sales, purchasing, and pricing leaders to support smart sourcing decisions, vendor negotiations, and profitable growth initiatives
Review and analyze daily margin and performance reports, identifying trends, risks, and opportunities
Analyze, mine, and report on large data sets to support pricing, customer, and operational decisions
Identify and execute profitable growth projects in partnership with the corresponding sales and program teams
Recommend and help implement process improvements and system enhancements to streamline workflows and increase accuracy and efficiency
Establish and maintain strong customer relationships with key accounts
Serve as a key point of contact throughout the order-to-remittance process, communicating via phone, email, instant message, and web-based tools
Act as an extension of the sales force to support key program initiatives and ensure customer satisfaction
Handle customer inquiries, process orders, and resolve issues promptly using root-cause analysis
Proactively manage customer open order data to maximize fill rates, service levels, and satisfaction
Translate the voice of the customer to support continuous improvement in processes and customer experience
Other duties as assigned
Job Duties Disclaimer:
The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrate commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Rexel USA.
Qualifications
What You'll Need
2+ years of industry experience with a strong sales, customer service, or account management background
Experience with ERP and reporting tools
Customer service experience a plus
Experience managing vendor pricing contracts and/or rebates a plus
High School or GED - Required
Bachelor's Degree or Equivalent - Preferred
Knowledge, Skills & Abilities
Proven customer-oriented mindset with strong verbal and written communication skills
Demonstrated ability to prioritize and manage multiple tasks, deadlines, and stakeholders in a fast-paced environment
Strong problem-solving skills, attention to detail, and commitment to accuracy
Solid negotiation and interpersonal skills, with the ability to influence decisions across internal and external groups
Proficiency in Microsoft Office, particularly Excel; comfortable working with automated order entry systems and other internet-based tools
Strong intermediate math skills and the ability to interpret and work with pricing, margin, and cost data
Demonstrated self-starter with resilient personal initiative
Demonstrate high energy and passion for exceeding customer expectations; strong desire to go above and beyond the call of duty
Goal oriented and self-motivated with ability to work both independently and within a team environment
Ability to analyze, mine, and report out on large data sets
Additional Information
Physical Demands:
Sit: Must be able to remain in a stationary position - Frequently - 21% to 50%
Walk: Must be able to move about inside/outside office or work location - Frequently - 21% to 50%
Use hands to finger, handle, or feel: Operates a computer and other office machinery - Constantly - at least 51%
Stoop, kneel, crouch, or crawl: Must be able to crouch down to stock shelves, pick up boxes, or position oneself to maintain computers in the lab/under desks/in server closet - Occasionally - up to 20%
Climb or balance: Must be able to ascend/descend on a ladder, forklift, pallet jack, or other warehouse equipment - Occasionally - up to 20%
Talk, hear, taste, smell: Must be able to use senses to effectively communicate with co-workers and clients and detect hazardous conditions - Frequently - 21% to 50%
Weight and Force Demands:
Up to 10 pounds - Occasionally - up to 20%
Up to 25 pounds - Occasionally - up to 20%
Up to 50 pounds - Occasionally - up to 20%
Working Environment:
Exposed to unpleasant or disagreeable physical environment such as high noise level and/or exposure to heat and cold - Occasionally - up to 20%
Exposed to electrical hazards; risk of electrical shock - Occasionally - up to 20%
Handles or works with potentially dangerous equipment - Occasionally - up to 20%
Travels to offsite locations - Frequently - 21% to 50%
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
For the City of Corona, CA. only, the base pay rate is from $$58,036 - $72,545.42, depending upon qualifications, experience, and other considerations permitted by law.
EVM123
Our Benefits Include:
Medical, Dental, and Vision Insurance
Life Insurance
Short-Term and Long-Term Disability Insurance
401K with Employer Match
Paid vacation and sick time
Paid company holidays plus flexible personal days per year
Tuition Reimbursement
Health & Wellness Programs
Flexible Spending Accounts
HSA Accounts
Commuter Transit Benefits
Additional Optional Insurance such as Pet Insurance, Legal Assistance, Critical Illness, Home and Auto Insurance to name a few.
Employee Discount Programs
Professional Training & Development Programs
Career Advancement Opportunities - We like to promote from within
Our goal is to create a workplace where everyone feels respected, valued, and empowered to succeed as we understand that our success and innovation is enhanced by an inclusive and diverse workforce.
Rexel USA (A VEVRAA Federal Contractor), and its affiliated companies, is an EEO/Disabled/Veterans employer. All qualified candidates will receive consideration for employment without regard to any characteristics protected by law.
