Back to Jobs search

Operations Manager

Stockmens Hotel And Casino LLC • Elko, NV • 4d ago

POSITION: Operations Manager

SCHEDULE:Full time

LOCATION: Elko, NV

SALARY: Will discuss with applicant

TO APPLY:

Direct Link: -https://harri.com/SHAC-12735/job/2606456-operations-manager

Career Page: -https://stockmenscasino.com/careers/

Please note, employers may close jobs on the website at any time.

SUMMARY:

Under the direction of the General Manger the Operations Manager is responsible for overseeing the daily operations of the casino to ensure exceptional guest service, regulatory compliance, and efficient departmental performance. This role ensures all operational functions run smoothly while supporting company goals, maintaining high standards, and fostering a positive work environment.

MINIMUM/PREFERRED REQUIREMENTS:

Must manage time effectively with minimum supervision. Ability to communicate effectively with guest(s), co-workers and management, in English, both in written and verbal form. Ability to make quick judgment decisions. Requires adherence to all company and department policies and procedures as well as all the Companys Practices. Must be able to handle a flexible schedule. Ability to work with the desired level of detailed service and attentiveness. Excellent organizational skills. Must possess strong teamwork skills as well as to act independently in high-energy, diverse environment. Management or supervisory experience in casino, hospitality, or high-volume operations preferred. Strong understanding of casino operations, including gaming compliance and internal controls. Needs to be proficient with Microsoft Office, Outlook, Word and Excel. Prior experience in this position is preferred but not required.

JOB RESPONSIBILITIES/DUTIES:

Oversee day-to-day operations across the Casino floor, Hotel, FandB outlets, and all supporting departments. Ensure slots, Cage, Hotel front desk, Housekeeping, and Maintenance teams are operating efficiently and meeting property standards. Conduct property walk-throughs throughout the day to identify operational needs, safety concerns, cleanliness issues, and service opportunities. Maintain open communication between all departments to support a seamless guest experience. Ensure all guests receive exceptional service aligned with Stockmens service standards. Address escalated guest concerns with professionalism and urgency to reduce dissatisfaction and encourage return visits. Support guest-engagement initiatives, promotions, and special events on the casino floor. Ensure full compliance with Gaming regulations, property internal controls, safety protocols, and company policies. Collaborate with Security and Surveillance to uphold a safe gaming environment and protect property assets. Assist with Gaming board audits, property inspections, and compliance reviews. Lead, coach, and support supervisors and staff across multiple operational departments. Promote a culture of teamwork, communication, accountability, and professionalism. Assist in training, scheduling, corrective actions, and performance evaluations when needed. Review daily and weekly operational reports; identify trends and recommend improvements to increase revenue or reduce costs. Support planning and execution of Casino promotions, entertainment events, and Hotel/FandB initiatives. Respond quickly to property issues, operational disruptions, guest escalations, or staffing challenges. Make informed, timely decisions that maintain operational flow and protect the propertys reputation and assets. Act as Manager-on-Duty during assigned shifts, ensuring smooth operations across the entire property. Keep lines of communication open. Fill in for vacant shifts as needed, working graveyards and holidays as needed. Other duties as assigned.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

Can be indoor and/or outdoor beverage service. Work is typically in an area, which may be unusually hot, cold, noisy,and smoky. Work may be performed in small areas with a 3-ft. access. Tasks performed from a non-sitting position. Team members will be required to stand, walk, lift, reach, push, pull and grasp. Able to lift 50lbs. These tasks include the maintenance and care of an assigned area. Work entails chemical usage. Constant contact with staff and customer. Shift assignments may be irregular, and will cover days, nights, weekends and holidays.

Similar Jobs

Part Sales Manager - Full Time

AutoZone, Inc. • Elko, NV • 3w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3w ago

Go to Apply

Gold Dust West Elko - Restaurant Busser Part Time

Gold Dust Elko, LLC • Elko, NV • 3d ago

Retail & Hospitality

POSITION:Gold Dust West Elko - Restaurant BusserPart Time SCHEDULE: Swing Shift/Will discuss with applicant LOCATION:Elko, NV SALARY:$12.50 - $13.00 / Hour Plus Tips TO APPLY: Career Page: https://secure4.saashr.com/ta/6...

3d ago

Go to Apply

Restaurant Cashier

Stockmens Hotel And Casino LLC • Elko, NV • 4d ago

Retail & Hospitality

POSITION: Restaurant Cashier SCHEDULE: Will discuss with applicant LOCATION: Elko, NV SALARY: Will discuss with applicant TO APPLY: Direct Link: - https://harri.com/SHAC-12735/job/2591817-restaurant-cashier Career Page:...

4d ago

Go to Apply

Kitchen Team Member

Love's Travel Stops & Country Stores • Carlin, NV • 1w ago

Retail & Hospitality

Benefits: $15.00 - $21.00 p/hr Fuel Your Growth with Love's - company funded tuition assistance program Paid Time Off Flexible Scheduling 401(k) - 100% Match up to 5% Medical/Dental/Vision Insurance after 30 days Competi...

1w ago

Go to Apply

Janitorial Maintenance

Pilot Company • Carlin, NV • 1w ago

Retail & Hospitality

Company Description Pay Rates Starting between: $13.80 - $20.13 / hour Are you passionate about team building, customer service, and meeting new people? Pilot Company offers a dynamic environment where no two days are th...

1w ago

Go to Apply

Restaurant General Manager

Taco Bell • Elko, NV • 2w ago

Retail & Hospitality

The starting pay for this position is between $19.50-$26.25 per hour depending on experience and availability! BENEFITS: DRG Cares Grant Program - Grants to assist employees with life challenges and financial assistance...

2w ago

Go to Apply

Seasonal Team Member - Restaurant

Love's Travel Stops & Country Stores • Carlin, NV • 2w ago

Retail & Hospitality

Benefits: $15.00 - $21.00 p/hr Flexible Scheduling Competitive Pay Career Development Opportunity to transition to regular employment Hiring Immediately! * Welcome to Love's! Seasonal restaurant team members play a cruci...

2w ago

Go to Apply

Retail Sales Consultant

AT&T • Elko, NV • 2w ago

Retail & Hospitality

It's time to take your sales career to the next level. Every day you'll be at the center of it all. Your goal? Create meaningful connections with every customer, with your personalized sales expertise. Meeting sales targ...

2w ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Elko, NV • 2w ago

Retail & Hospitality

177553BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

2w ago

Go to Apply

Retail Stocking Associate

Harbor Freight Tools • Elko, NV • 2w ago

Retail & Hospitality

177554BRPosting Title:Retail Stocking AssociateJob Description: A Retail Stocking Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)