Back to Jobs search

Hotel Guest Service Manager

Kinseth Hospitality Companies • Lincoln, NE • 5h ago

What we offer:

Health, Dental, Vision and other benefits available after 60 days

DailyPay

401k

Paid Training

Paid PTO

Referral program

Discounts at all Kinseth Hotel Corporation hotels and restaurants

SUMMARY

Coordinates front desk activities of hotel and ensures complete satisfaction of all guests, resolves problems arising from guests' complaints, reservation and room assignment activities, and unusual requests and inquiries by performing the following duties personally or through subordinate employees.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Hires, trains, schedules, assigns duties and shifts to workers and observes performances to ensure adherence to KHC policies and established KHC & franchise operating procedures for all hotels.

Communicates and cooperates with other department heads to ensure coordination of activities, resolution of guest complaints and improve hotel customer satisfaction.

Answers inquiries pertaining to property policies, services, guest complaints, compliments and concerns.

Develops and maintains guest information files regarding the property, community and surrounding attractions.

Manages the reservation system including inventory, rates, data base, system security, reservations, advance payments, group reservations, VIP special services, pre-blocking rooms, close out dates, communication of fill dates and system backup.

Knows, adheres to and trains staff on cash and credit card handling procedures. Files and posts all changes to the guest ledger and city ledger account.

Sends out letters of confirmation or returns checks when registration cannot be accepted.

Greets all guests in a warm, friendly, helpful manner, registers and assigns rooms to guests and ensures proper methods of payment and application of credit policies.

Ensures guest safety by following and enforcing established emergency and security procedures, maintaining key security and guest privacy.

Patrols public rooms, investigates disturbances, and resolves conflicts.

Monitors night audit for accuracy, folios, makes assessments on open balances without approved credit and takes appropriate action. Plans and forecasts weekly room sales and prepares month end reports on city ledger and guest trays.

Required to monitor and maintain front desk coverage at 100% and cover shifts if needed, including audit.

Train, oversee, and cover Van Driver and Housemen positions when necessary

KHC POLICIES: Responsible for following all KHC policies and procedures as set forth in the KHC handbook KHC Front Desk Procedures Manual, and property specific guidelines/standards. These policies include dress code, safety and performance standards. Employees must also maintain a professional image and report to work as scheduled.

SUPERVISORY RESPONSIBILITIES: Directly supervises 1-15 employees in the Front Desk. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; monitoring work performance; rewarding and disciplining employees; addressing complaints and resolving problems.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. All employees must follow proper safety precautions at all times to avoid injuries.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle, grasp or @type; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, bend or twist; smell; and to push, pull or lift over 10 pounds. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Similar Jobs

Hotel Breakfast Attendant

Kinseth Hospitality Companies • Lincoln, NE • 5h ago

Retail & Hospitality

What we offer: Health, Dental, Vision and other benefits available after 60 days DailyPay 401k Paid Training Paid PTO Referral program Discounts at all Kinseth Hotel Corporation hotels and restaurants SUMMARY Keeps hotel...

5h ago

Go to Apply

Master Data and Nuclear Manufacturing Manager, Application Development and Maintenance

Cardinal Health • Lincoln, NE • 7h ago

Retail & Hospitality

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function antici...

7h ago

Go to Apply

Market Grille Cook

Hy-Vee Food Stores • Lincoln, NE • 15h ago

Retail & Hospitality

Additional Considerations (if any): - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting o...

15h ago

Go to Apply

Assistant Manager I

Dollar Tree • Lincoln, NE • 1d ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

1d ago

Go to Apply

Assistant Manager I

Dollar Tree • Lincoln, NE • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Assistant Manager I

Dollar Tree • Lincoln, NE • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Chef de Rang

The Walt Disney Company • Lincoln, NE • 2d ago

Retail & Hospitality

About the Role & Team Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other...

2d ago

Go to Apply

Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections

Capital One • Lincoln, NE • 2d ago

Retail & Hospitality

Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operat...

2d ago

Go to Apply

Restaurant Server

Atrium Hospitality • Lincoln, NE • 2d ago

Retail & Hospitality

Hotel : Lincoln Embassy Suites 1040 P Street Lincoln, NE 68508 Part time Compensation Range : 14.50 Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific...

2d ago

Go to Apply

Warehouse Associate / Delivery Driver

Consolidated Electrical Distributors • Lincoln, NE • 3d ago

Retail & Hospitality

Summary Job title: Warehouse Associate / Delivery Driver Job ID: null Department: Lincoln - 3E Location: null-null Description Summary: We are currently seeking a dependable, motivated individual to join our team in a ha...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)