Help Desk Specialist

Touro University • New York, NY • 1h ago

Overview

The Touro Help Desk Specialist will answer and assist with requests from faculty, staff and students from across the Touro College and University System. The Touro Helpdesk manages incidents and requests for all Institutional areas: Finance, Information Technology, Student Services and Human Resources. This position is not a technical position.

Responsibilities

Responsibilities include but are not limited to:

Respond to email, web-form, and phone requests to facilitate resolution

Route and assign requests regarding topics like: TouroOne, Canvas, email, identity management, Student Services, general login accounts, etc.

Update and complete incidents and requests within ServiceNow

Work closely with IT specialists: applications, network, server, local support techs and other IITS technical teams to track resolutions to completion

Work closely with subject matter experts to appropriately transition incidents to student administrative services, human resources and finance departments

Track incidents and requests to completion and escalate to subject matter experts when necessary

Assist with writing and/or editing internal and external documentation

Host requested Zoom sessions with employees and/or students to assist with issues

Attend meetings/project meetings as requested

Any additional task(s) requested by supervisor(s)

Qualifications

Education/Experienc

Bachelor's Degree or the equivalent in education and work experience preferred.

Knowledge/Skills/Abilities

Ability to clearly explain service issues, effectively answer questions, and write cogent and understandable text.

Being able to render technical answers into understandable non-technical terms.

Service oriented approach to problems.

Excellent problem-solving skills and proven ability to follow through on requests.

Travel

Travel to other Touro University campuses as needed.

Working Conditions

Extensive Use of Computers and Telephones

Extensive time sitting and standing.

Able to lift up to 5 lbs.

Maximum Salary

USD $60,000.00/Yr.

Minimum Salary

USD $48,000.00/Yr.

Touro University offers a comprehensive benefits package for full-time employees which includes:

Full range of Health Plans

Medical Plans (choice of EPO, PPO, High Deductible HSA)

Flexible Spending Accounts (FSA)

Dental Plans (PPO & HMO) and Vision Plan

Dependent Care and Transit Programs

Life Insurance, AD&D and Voluntary Supplemental Life Insurance

Short-term and Long-term disability programs

Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

Employee Assistance Program

Early-Release Fridays (upon approval)

Generous Paid Time Off

Vacation, Sick Leave, Personal Leave & Floating Holiday

Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, nicole.barnett@touro.edu (646-565-6285) or, alternatively, to the Chief Compliance Officer at compliance@touro.edu and 646-565-6000 x55330.

Job Locations US-NY-New York

ID 2026-13147

College Administration

Position Type Full-Time

Schedule Shift Mon-Thurs 9-5:30pm, Friday 9-2pm

Hours Per Week 36.5

Travel As needed

Category Information Technology

FLSA Status Non-Exempt

Location : Country US

Similar Jobs

Product Manager (Multiple Positions Available)

JPMorgan Chase • Jersey City, NJ • 1h ago

Management & Administrative

DESCRIPTION: Duties: Lead the strategic planning and execution of product development for Pay-Ins, Channels, QR Code, and Direct Debit services. Collaborate with cross-functional teams to ensure seamless integration and...

1h ago

Go to Apply

Project Manager

ABBTECH Professional Resources, Inc. • Newark, NJ • 1h ago

Management & Administrative

Location: Newark, New Jersey- Candidate must be local/commutable and able to go into the office 3 days per week. Job Description: Client is seeking an experienced Project Manager to lead large-scale IT initiatives suppor...

1h ago

Go to Apply

Customer Service Representative

U-Haul • Newark, NJ • 1h ago

Management & Administrative

Compensation Range: $15.92 to $18.00 Hourly Location: 830 Broadway, Newark, New Jersey 07104 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people...

1h ago

Go to Apply

Customer Service Representative

Penske Automotive • Township Of Washington, NJ • 1h ago

Management & Administrative

The Turnersville Collision Center, a part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences. JOIN OUR TEAM At Penske Au...

1h ago

Go to Apply

Customer Service Representative

Robert Half • Rockleigh, NJ • 1h ago

Management & Administrative

Description We are looking for a Customer Service Representative to support daily service operations for a high-tech electronics organization in Rockleigh, New Jersey. This contract opportunity with permanent potential i...

1h ago

Go to Apply

Customer Service Associate

Walgreens • Yonkers, NY • 2h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

2h ago

Go to Apply

Customer Service Associate

Walgreens • Bronx, NY • 2h ago

Management & Administrative

2h ago

Go to Apply

Entry-Level Strategic Account Manager

Team Ronco Incorporated • New York, NY • 2h ago

Management & Administrative

We're not just hiring; we are building a world better than we found it, supporting those who serve the common good, assisting those who are most vulnerable, and helping keep our communities safe. To reach this goal, w e...

2h ago

Go to Apply

BioPharmaceutical Account Manager - Manhattan South, NY

Lundbeck • New York, NY • 3h ago

Management & Administrative

BioPharmaceutical Account Manager - Manhattan South, NY Requisition ID: 7754 Location: New York, NY, US Territory: Manhattan South, NY - Neurology Target area for territory is Manhattan - will consider candidates who liv...

3h ago

Go to Apply

Entry-Level Strategic Account Manager

Team Ronco Incorporated • New York, NY • 3h ago

Management & Administrative

3h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)