Guest Services Representative - PT

Hendrick Automotive Company • Duluth, GA • 7h ago

Gwinnett Place Honda

Location: 3325 Satellite Blvd, Duluth, Georgia 30096

Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics.

Supervisory Responsibilities: This job has no direct supervisory responsibilities.

Essential Duties and Responsibilities include the following:

Performs opening and closing Guest Services procedures.

Answers incoming phone calls in a courteous, prompt, and professional manager.

Directs phone calls to the appropriate person

Takes accurate messages.

Directs customers to the appropriate person or department.

Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.

Tracks and filters all incoming calls and takes messages.

Communicates effectively with Guest Services Manager and Greeters.

Reconciles/updates data entry with dealership software.

Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).

Walks around the showroom hourly to offer refreshments to guests.

Provides a warm, positive and happy environment for Guests, their children and fellow teammates.

Helps maintain a clean and comfortable environment (monitor facility)

Provides new hire Customer Management training when requested

Maintains CSI at or above Company standards

Maintains an organized, clean and safe work area

Participates in required training

Records all hours worked accurately in company timekeeping system

Follows Safeguards rules and regulations.

Demonstrates the Company's Core Values

Complies with Company policies and procedures

Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Other duties as assigned

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.

Desired Education:

o GED

v High School Diploma

o Associate Degree

o Bachelor Degree

o Master Degree

o Doctorate Degree

Field of Study/Work Experience:

o Accounting

o Automotive

o Business

o Human Resources

o Information Technology

Desired Work Experience:

v up to 3 years

o 3-5 years

o 5+ years

Education/Experience:

Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills are required.

Certificates and Licenses:

o Valid Driver's License

o Automobile Salesperson License

Computer Skills:

Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations.

Communication Skills:

Ability to understand and follow instructions. Ability to communicate effectively with customers and company

personnel.

Attendance Expectations:

The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, stand, sit; use hands to finger, handle, and feel.

Environment Demands:

Duties are performed primarily in the showroom or outdoor sales lot. Heavy phone work. Work includes frequent clerical and administrative responsibilities and interaction with customers and employees. Due to the nature of this position, employee may be exposed to various work environments.

Verbal and Writing Ability:

Ability to read and comprehend instructions, correspondence, and memos.

Math Ability:

Ability to add, subtract, multiply and divide.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.

Core Values:

To perform the job successfully, an individual should demonstrate the following Core Values:

Servant Leadership

Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.

Teamwork through Trust & Respect

Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.

Integrity

Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.

Commitment to Customer Enthusiasm

Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.

Passion for Winning

Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.

Accountability at All Levels

Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.

Commitment to Continuous Improvement

Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.

This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.

Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit https://www.eeoc.gov/sites/default/files/2023-06/22-088\EEOC\KnowYourRights6.12ScreenRdr.pdf.

Similar Jobs

Director of Sales - EVEN Hotel Alpharetta

IHG • Alpharetta, GA • 4h ago

Retail & Hospitality

Role Purpose As Director of Sales you'll develop and set revenue sales and marketing strategies for the hotel to ensure plans are implemented, results are monitored and sales goals are achieved. Regularly sell hotel room...

4h ago

Go to Apply

Master Data and Nuclear Manufacturing Manager, Application Development and Maintenance

Cardinal Health • Atlanta, GA • 7h ago

Retail & Hospitality

What Application Development & Maintenance contributes to Cardinal Health Information Technology oversees the effective development, delivery, and operation of computing and information services. This function antici...

7h ago

Go to Apply

Guest Services Representative

Hendrick Automotive Company • Duluth, GA • 7h ago

Retail & Hospitality

Rick Hendrick Buick GMC (Duluth) Location: 3244 Commerce Ave, Duluth, Georgia 30096 Summary: Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through acc...

7h ago

Go to Apply

Entry-level Lube Tech/Technician

Valvoline • Alpharetta, GA • 8h ago

Retail & Hospitality

ALL ROADS LEAD TO THIS OPPORTUNITY The journey to Valvoline Instant Oil Change (VIOC) is different for everyone. Our employees are students, recent grads, parents, part-time workers, veterans, career changers-who have al...

8h ago

Go to Apply

Retail Sales Associate

Emory Healthcare/Emory University • Decatur, GA • 8h ago

Retail & Hospitality

Overview Be inspired. Be valued. Belong. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all @types of jobs, and a supportive...

8h ago

Go to Apply

Sales Associate - Optical - Part Time - Bilingual Spanish

America's Best • Marietta, GA • 1d ago

Retail & Hospitality

America's Best is part of National Vision, one of the largest optical retailers in the United States. With over 1,000 stores and counting, each location aims to provide customers with the attention and expertise they des...

1d ago

Go to Apply

Assistant Store Manager

Staples • Tucker, GA • 1d ago

Retail & Hospitality

Assistant Managers drive sales, services and customer engagement in the store and ensure the store is ready for business. You and your team will establish customer relationships that build loyalty, provide total solution...

1d ago

Go to Apply

Bartender

Stars and Strikes • Buford, GA • 1d ago

Retail & Hospitality

Bartender - Earn up to $30 an hour with tips! Stars and Strikes Bowling Entertainment Center is seeking outgoing, energetic personalities to join our team! The ideal candidate is a driven individual with a solid work eth...

1d ago

Go to Apply

Cook II

Marriott • Atlanta, GA • 2d ago

Retail & Hospitality

Additional Information Job Number 26056856 Job Category Food and Beverage & Culinary Location Renaissance Atlanta Waverly Hotel & Convention Center, 2450 Galleria Pkwy SE, Atlanta, Georgia, United States, 30339 V...

2d ago

Go to Apply

Event Senior Technical Lead, Audio Visual - The Tess Hotel Atlanta

Encore • Atlanta, GA • 2d ago

Retail & Hospitality

Position Overview The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and tec...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)