Retail Auto Relationship Manager

Wells Fargo • New Orleans, LA • 12h ago

About this role:

Wells Fargo is seeking a Retail Auto Relationship Management in Auto. As part of Wells Fargo Auto, the Auto Relationship Manager will be responsible for cultivating and maintaining relationships with medium to large and complex and/or high producing auto dealer accounts within the assigned market territory. This role will develop and execute strategy, proposals, and initiatives to generate additional revenues through optimizing business opportunities.

Assesses the needs of the auto dealer to ensure satisfaction. Understands the profitability and risk of ongoing relationship. Develops and implements procedures to improve relationships if needed while also maintaining profitable relationships. In addition, responsible for securing any money owed to WF Auto (i.e. booksheet discrepancies, rebatables, etc.). Assists in clearing any customer generated complaints through the LOB or Enterprise complaints office. Ensures processes within the market territory to support corporate objectives.

In this role, you will:

Participate in building and maintaining relationships with medium to large and complex and high producing auto dealer accounts within the assigned market territory and identify opportunity for process improvements within the territory

Manage auto applications, loan volume and overall stability of credit portfolio of assigned auto dealerships

Establish and maintain dealer relationships

Terminate non-performing dealers

Resolve complex situations and exercise independent judgment while adhering to policies, procedures and compliance requirements

Establish and maintain relationships with all levels of internal and external customers, and interface with all level of management, both internal and external partners

Required Qualifications:

2+ years of Retail Auto Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Auto finance experience

Experience with Salesforce, Velocity, and Tableau

Strong prospecting, sales, negotiation, and influence skills

Ability to negotiate, influence, and collaborate to build successful relationships

Ability to participate in the development and implementation of sales and service goals to ensure that organizational and customer goals are met

Intermediate Microsoft Office (Word, Excel, and Outlook) skills

Ability to interact with all levels of an organization

Ability to interact effectively and confidently with senior management

Strong organizational, multi-tasking, and prioritizing skills

Dealer services or auto finance risk experience

Previous experience with a high-volume auto portfolio

Previous experience with auto operations, sales, and/or credit

Job Expectations:

Ability to travel and have residency in assigned territory

Ability to travel up to 75% of the time

Ability to work nights, weekends, and/or holidays as needed or scheduled

Flexibility to address incidents as needed 24 hours a day

Location:

100% remote work only available in the following locations: New Orleans, Baton Rouge, and Lafayette LA. Candidate will need to reside in market of support and is required to be in the field.

Sales Territory: New Orleans, Baton Rouge, Lafayette LA and southern areas of MS.

Posting End Date:

20 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-544000

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