Technical Service Representative

Aston Carter • Elkhart, IN • 4h ago

Job Title: Technical Service Representative

Job Description

The role involves providing inbound phone support for customers requiring troubleshooting assistance with inverters, inverter batteries, and electrical accessories and components. The candidate will guide OEMs, installers, dealers, and end users through step-by-step troubleshooting processes, deliver clear instructions, and recommend next steps. Additionally, the role requires processing and assisting with warranty claims, return authorizations (RMAs), and part replacements, and coordinating with Engineering and Product Support teams to report product failures, trends, or design concerns.

Responsibilities

Provide inbound phone support for troubleshooting assistance.

Guide OEMs, installers, dealers, and end users through troubleshooting processes.

Deliver clear instructions and recommend next steps.

Process and assist with warranty claims, return authorizations (RMAs), and part replacements.

Coordinate with Engineering and Product Support teams to report product failures, trends, or design concerns.

Essential Skills

3+ years of customer-facing experience.

Ability to troubleshoot problems logically and clearly over the phone.

Basic understanding of electrical concepts or technical curiosity/aptitude.

Comfortable working in a phone-based support environment.

Proficient in MS Office applications, with a focus on electrical and power knowledge.

Additional Skills & Qualifications

Understanding of AC vs. DC power.

Knowledge of voltage and basic electrical flow.

Experience using tools like multimeters.

Experience in industries such as RV or automotive, electrical, mechanical, or field service, and technical customer support.

Work Environment

The role is based in a small team environment of 8 people, but offers the perks of a large company. Work hours are Monday through Friday, 8 am to 5 pm. This position provides an excellent opportunity to gain tangible, technical product experience in a supportive and collaborative setting.

Job Type & Location

This is a Contract to Hire position based out of Elkhart, IN.

Pay and Benefits

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Elkhart,IN.

Application Deadline

This position is anticipated to close on May 25, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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