Primary Purpose:
The Contact Center Program Manager is responsible for organizing, directing and leading project management activities for the contact center across all lines of business. The Program Manager is involved in all stages of a project or program insuring success in the planning, scheduling, implementing and tracking progress. The candidate is also responsible for gaining and maintaining a deep understanding of operational business processes and requirements to achieve the desired results.
This is a hybrid position requiring 3 days a week onsite at our headquarters in Westminster, CO.
Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care, elder care, and educational support. Our workplace reflects this commitment-with collaborative environments, meaningful benefits, and a culture that supports both career growth and personal well-being. Whether you're caring for children or powering the systems and partnerships that make it all possible, at Bright Horizons, you're the difference .
Essential Functions and Responsibilities:
Leads solutions that best address customer needs, while coordinating the involvement of all necessary cross-functional teams.
Initiate and track the progress of each project against goals, objectives, approved budgets, and timelines
Establish and maintain strong partnerships with senior business leaders and their teams
Maintain comprehensive, consistent project planning, documentation and delivery that should incorporate timing and materials that are tailored to the intended audience.
Develop and maintain an understanding of the processes, goals, requirements, and issues related to Bright Horizons' operational lines of business and supporting systems including how each is used and how the systems integrate to meet business needs.
Implements communication plan for meetings and written reports/meeting minutes to keep stakeholders and project resources informed. Facilitates project meetings.
Works with functional area leads to identify and evaluate fundamental issues on the project, interpret data on complex issues, make good business decisions to ensure solutions are implemented
Ensure processes and requirements are thoroughly documented and provided to appropriate participants to ensure that all materials created for communicating and training are carefully tailored to the intended audience.
Effectively communicate relevant project information to senior leaders.
Deliver engaging, informative, well-organized presentations that are effectively tailored to the intended audience.
Communicate difficult/sensitive information tactfully.
Minimum Qualifications:
1-3 years of project management, project coordination, or ownership of initiatives and deliverables
High school diploma
Preferred Qualifications:
Bachelor's degree preferred?
Expertise in planning, implementation, and support of projects and solutions for a smooth introduction?
Possesses or willing to work towards a Project Management Certification
Strong communication and collaboration skills
Comfortable working with a variety of user groups ranging from senior executives to entry-level corporate office and contact center employees as well as entry-level employees? ?
Ability to work and lead cross-functional team projects, prioritize work in a fast-paced changing environment?
Ability to adjust and alter projects promptly and efficiently based on business needs?
Strong computer skills in Word, Excel, PowerPoint, Outlook, Project, Visio and Access a plus.?
Excellent verbal and written communication skills with internal and external constituents
At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position.
Be part of a community where people grow, futures are shaped, and lives are changed. We offer the rewards, opportunities, and support you deserve because making a difference goes both ways. We're changing the world of work and family, and it starts with you. At Bright Horizons, you're the difference .
Compensation:
The annual salary for this position is between $68,000-$76,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.
Benefits:
Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements:
Medical, dental, and vision insurance
Paid vacation, sick, holiday, and parental bonding leave
401(k) retirement plan
Long-term and short-term disability insurance
Life insurance
Money-saving discounts and financial planning tools
Tuition assistance and education coaching
Caregiving support and resources for the children and adults in your family
Learn more at https://careers.brighthorizons.com/us/en/health-and-wellness
Deadline to Apply:
This posting is anticipated to remain open until 5/14/26.
Life at Bright Horizons:
At Bright Horizons, you're more than your job title - you're the difference . Whether you're nurturing a child's first steps or supporting the systems behind the scenes, your work creates real impact. We're a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future - for yourself and for others.
Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights (https://www.eeoc.gov/poster#:~:text=For%20printing%20/%20posting%20in%20the%20workplace) , Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .
If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
