Valet/Parking Manager
Requisition ID 2026-77140 Category Valet Job Location US-LA-New Orleans Property Westin New Orleans
Compensation Type
Yearly
Highgate Hotels
Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com
Location
Westin New Orleans
Situated at the end of famed Canal Street, The Westin New Orleans offers stunning views of the mighty Mississippi River and the French Quarter. Guests are just steps from the Shops at Canal Place and Harrahs Casino and a short walk to the excitement of Bourbon Street and the Ernest N. Morial Convention Center. The hotel features 462 rooms and suites, including a Presidential Suite, with Westin's signature Heavenly bedding, 34,000-sq-ft of event space, a fully equipped WestinWORKOUT fitness center, a lobby bar Observatory 11 with the best view of the French Quarter anywhere, and a new restaurant Bistro at the Bend.
Overview
The Valet Manager is responsible for overseeing the Valet Attendants, and Overnight Valet at both The Westin New Orleans and The RIverfront Hotel. They are also responsible for the daily operation of Parking/Valet, as well as supervising the activities of motor vehicles, limousines and motor coaches and for ensuring that Highgate standards are upheld on a daily basis.
Responsibilities
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Maintain a warm and friendly demeanor at all times. Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees.
Maintain regular attendance in compliance with Highgate standards, as required by scheduling which will vary according to the needs of the hotel(s).
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
Comply at all times with Highgate standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Respond to all guests requests, problems, complaints, and/or accidents presented throughout reservations, comments cards, letters and/or phone calls, in attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
Motivate, coach, counsel and discipline all Uniformed Services personnel according to Highgate SOPs.
Prepare and conduct interviews and follow hiring procedures according to Highgate SOPs.
Develop employee morale and ensure training of Valet personnel.
Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
Understand hospitality terms.
Prepare employee schedule according to business forecast, payroll budget guidelines and productivity requirements.
Ensure staff greet and welcome all guests in accordance with Highgate SOPs.
Coordinate manifest arrival and departure patterns with large group.
Coordinate luggage holding areas and bag pushes and pulls with clients.
Inspect all areas of department to meet cleanliness and safety standards.
Maintain extensive files on all area restaurants, attractions, theaters, shopping centers, sporting events, baby-sitting services, health clubs, maps, etc.
Maintain concierge materials in a professional and organized manner.
Attend monthly all-employee team meetings and any other functions required by management.
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guest, managers and other employees.
Maintain and monitor Lost and Found procedures and policies according to Highgate standards.
Establish and maintain key control system.
Ensure participation within department for monthly Highgate team meeting.
Qualifications
High School Diploma required
At least two years of related managerial experience preferred.
Must be proficient in Windows Company approved spreadsheets and word processing.
Must have a valid drivers license from the applicable state.
Highgate Hotels, L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of Highgate Hotels to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a drivers license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
