Customer Experience Specialist

Robert Half • Oakland, CA • 1h ago

Description

We are hiring a Customer Experience Specialist to help deliver outstanding service and build positive relationships with customers throughout their journey.

Job Description

Serve as a primary point of contact for customer questions and concerns

Resolve service issues promptly and professionally

Monitor customer feedback and identify opportunities to improve satisfaction

Collaborate with internal teams to enhance the customer experience

Document interactions and maintain accurate customer records

Support retention efforts through proactive communication and follow-up

Requirements

Job Requirements

1+ years of customer service, customer experience, or support experience

Strong problem-solving and conflict-resolution abilities

Excellent verbal and written communication skills

Ability to work effectively in a team-oriented environment

Experience with CRM systems preferred

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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