Customer Service Team Member

River Valley Co-op • Easthampton, MA • 12h ago

EASTHAMPTON Customer Service Team Member Our Customer Service team is
responsible for welcoming shoppers into our physical and virtual stores
and processing their orders efficiently and accurately. Everyone on the
team?s essential contribution is to meet people where they are and do
their very best to make every shopper feel welcome and appreciated.
Responsibilities Create and maintain a feeling of welcoming friendliness
for all shoppers and community members when they visit our stores.
Process shopper purchases at our registers and on the web cart
accurately and efficiently, including applying the appropriate
discounts, coupons, and tenders. Memorize Produce item Prices Look Up
numbers, and learn the correct physical and financial home department
for every product category. Handle payment tenders with accuracy and
meet department standards for cash drawer accuracy. Package customer
purchases with care, with special attention to the placement of delicate
items, food safety, and customer requests. Offer carry-out service to
shoppers. When in our parking lot, maintain personal safety through
awareness of others and adherence to right-of-way rules, and maintain
lot safety through collecting carts and picking up discarded items. Shop
customers? web cart orders efficiently and accurately. Answer external
calls promptly, and take responsibility for the call until the caller?s
needs are met. Accept and process Buying Club orders as needed. Be
familiar with Co-op products and policies so that you may answer
customer questions. Refer unresolved questions to the appropriate
co-worker, doing your best to make sure the customer doesn?t have to
repeat themselves. Be familiar with the benefits of co-op ownership, and
provide helpful information about it to customers who are not
owners?process owner payments. Participate in ownership drives. Be
informed about co-op specials and events, and communicate the details to
shoppers. Make effective use of downtime, including bagging for
co-workers, stocking and packaging products, maintaining full stock
levels in product departments, assisting on service counters, and
participating in projects across the store as assigned. Maintain a
clean, tidy, and safe work environment. Maintain a cool head under
pressure and embrace busy times as a sign of success. ALL STAFF DUTIES
Attend and participate in team and store meetings. Perform other tasks
assigned by the Customer Service Assistant Manager. Qualifications
Experience serving the public. Familiarity with natural foods. Accuracy,
attention to detail. Ability to handle multiple demands. Ability to stay
calm under pressure. Ability to project an outgoing, friendly
personality. Ability to stand for long periods. Ability to lift 50 lbs.
Regular, predictable attendance.

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