Summary Located at VA Hudson Valley Health Care System, the Fisher House Program provides temporary accommodations and support for families, caregivers of Veterans and Active-Duty Military receiving receiving treatment at major military and VA medical facilities. Fisher House accommodations are provided at no cost and located within walking distance of the treatment facility. The Housing Manager oversees daily operations, guest eligibility review, and coordination with clinical and support services. Responsibilities Major duties include but not limited to: Managerial Responsibilities: The Housing Manager is responsible for the financial, operations and managerial processes involved with the Fisher House program. Utilizes resources to effectively and efficiently maintain services to achieve VA facility, Fisher House Foundation and VHA program goals. The Manager Collaborates with Facilities Management, Engineering, Interior Design, and facility leadership to develop and manage long and short-range Fisher House budgets including costs of daily operations, maintenance, and periodic refurbishments. Reviews and monitors current expenditures of operations and maintenance functions, estimating cost and developing and managing the annual budget to accomplish the operations and functions; manages the control point and tracks utilization of budget; monitoring of a General Post Fund, and develops the budgetary needs of the Fisher House program beyond facility management and where appropriate, works with local not for profit organizations and voluntary service for additional funds. Collaborates directly with the National Fisher House Program, VA Central Office to request and obligate funds appropriated for Fisher House refurbishment. Liaison and Communication Responsibilities: Responsible for coordinating Fisher House accommodations for a large complex VA facility that serves as a VISN, regional and national referral center for Veterans traveling for specialty care. Oversees the day-to-day operations of the Fisher House Program to include creating and maintaining a staffing schedule. Creating and maintaining an activity calendar; and scheduling transportation for Veterans and families. Coordinates with the facility Public Affairs Officer for any Fisher House media and public affairs issues. Conducts management reviews of the Fisher House program to identify problems and initiate corrective actions. The Housing Manager Serves as a primary medical facility representative and community partner liaison to the community at large regarding Fisher House matters. Communicates the mission of the Fisher House and its program; conducts Fisher House tours, develops, and conducts training for medical facility staff, volunteers, and DoD liaisons. The Housing Manager prepares program brochures for community use; writes articles focused on the local Fisher House program for nationally and locally published magazines and newsletters; authors, edits and updates house guides and welcome booklets; develops VA medical facility memorandums and standard operating procedures for the Fisher House program and supporting elements; authors fact sheets for use by local organizations or in support of events; develops and manages electronic consult/referral processes, authors appropriate forms and coordinates with local information management and clinical applications support agencies; and responds to consults in a timely and thorough manner. Serves as the facility subject matter expert on the Fisher House program and provides community partner education as requested. The Housing Manager is the primary point of contact for all Fisher House events, VIP visits, and efforts or campaigns coordinated with the Fisher House Foundation to raise awareness of the Fisher House mission. Accepts all checks and donations and ensures that they are turned in for deposit and that every donation is acknowledged. Maintains appropriate records that support the program. Customer Service Responsibilities: Maintains communication with all appropriate services to evaluate the quality of support provided by staff and investigates and problem solves any issues identified which impact customer satisfaction. Demonstrates cultural diversity awareness and sensitivity. The Housing Manager identifies guest issues, problems, or conditions and seeks alternative solutions based on evaluation of the intent of applicable rules, regulations and procedures. Supervision: Provides administrative and task supervision to staff, volunteers and contractors assigned to the Fisher House program. Oversees and ensures contract employee requirements are met according to the guidelines established in the Statement of Work. Oversees tasks and activities of all Fisher House volunteers and events in support of the Fisher House guests. Performs other duties as assigned. Work Schedule: Monday - Friday (8:00am - 4:30pm) Telework: This position may be authorized for ad-hoc telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Housing Manager - Fisher House/PD99946A Relocation/Recruitment Incentives: Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/18/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: applying housing management principles, federal regulations, and regional housing standards while supporting the unique operational needs of a Fisher House program in a setting involving patient care, family support, or coordination with clinical services. Required experience includes reviewing and interpreting clinical notes or comparable documentation to determine applicant eligibility, providing trauma-informed support to families, and collaborating with clinical and ancillary staff to ensure appropriate guest placement. Additional experience includes overseeing financial, operational, and managerial functions of a residential-style lodging program; ensuring compliance with VA Fisher House Program standards, infection control practices, environmental safety requirements, and accreditation expectations; and maintaining readiness for 24/7 guest support and emergency response. Specialized experience also involves conducting complex studies, evaluating program effectiveness, developing housing management criteria, and advising leadership on feasibility, service needs, and resource allocation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
