The Supplier Account Manager is responsible for managing supplier relationships, ensuring service quality, and driving strategic initiatives across global supply chains in collaboration with Client, Cartus & suppliers that leads to innovation and demonstrates added value.
Key responsibilities include supplier performance monitoring, contract negotiation support, service defect analysis, and coordination of training and reporting activities. The role demands strong project management, analytical, and communication skills, along with the ability to work independently and lead cross-functional teams.
Ideally, candidates will be based in Oregon or Florida; however, flexibility to work West Coast (PST) hours is required.
Your Role & Accountabilities:
Collaboration between Client/Cartus & suppliers that leads to innovation and demonstrates added value
Support client specific business plan, in conjunction with the Client / Cartus Director, to achieve agreed upon goals: strategic / service / vendor selection / new markets / innovation / cost savings
Develop regular Client Specific / tailored reporting aligned to the agreed business plan
Provide ongoing (monthly/quarterly) service updates to operations & suppliers
Responsible for network and client directed supplier's performance and adherence to policies and procedures through SLA management, consultative interactions and problem resolutions.
Partner with appropriate internal resources to ensure effective start up for new suppliers.
Review all service defects, request supplier root cause analysis, identify trends & make recommendations to improve service delivery.
Develop best practices to support client's specific needs as well as ensuring continuous improvement
Ensure global consistency and application of client policy and processes
Compile, analyze and interpret data to monitor performance against service level agreements whether strategic / service / vendor selection / new markets / innovation / cost saving etc
Recommend and manage volume reduction/ service recovery plans or supplier termination where necessary.
Micromanage suppliers service recovery plan
Schedule and host monthly dashboard call with suppliers. Attend team huddles - provide supplier updates & market challenges.
Manage ad hoc projects which include training for operations & suppliers, deep dive defect analysis in various service lines, and providing supplier updates to the GTM team
Create client presentations & newsletters as needed and provide supplier results with historical information
Analyze and research end-to-end situation often times requiring a timeline of events. For example: fully research facts to determine root cause analysis, necessary actions, next steps
Research and analyze supplier invoice issues. Identify problem, (ex. overpayment or non-payment, missing required information) and laisse with appropriate supplier or internal contact to resolve
Work with Director/ VP to continuously develop overall performance, effectively utilizing team resources and implementing improvements
Act as the client and Cartus advocate with local suppliers by effectively communicating both the client's and Cartus' philosophy and needs
Participate in monthly, quarterly and annual review of metrics with the client (as needed)
Participate in global calls as required with client contacts and/or client services
Effectively manage and prioritize multiple responsibilities at once by focusing on one task while keeping track of others.
Assist Director with budget planning, cost estimating, accruals and expense management
Respond as appropriate to all Account Management and Sales requests, including RFP's, preparation of client ready and marketing materials.
Source appropriate suppliers to meet client needs
Lead client RFI's and RFPs related to supply chain processes and suppliers
Travel 2 times per year for face-to-face meetings with client as needed
Who You Are:
Highly organized and self-motivated
Customer focused
Excellent interpersonal skills with the ability to communicate and influence clearly and effectively
Ability to use own initiative
Strong presentation and negotiation skills
Results orientated
Sound judgement and decision-making skills
Team player with proven partnering skills
Cultural sensitivity
Strong data analytic skills
Ability to work independently with minimal supervision
Strong Inspirational leadership skills
Strong project management and strategic thinking skills
Experience You Need:
Minimum 5 years business experience in relocation
Strong interpersonal / influencing skills, relationship management
Demonstrating winning behaviors
Ability to manage complex and multi-supplier relationships
Ability to support manager with team requirement and/or supplier management
Prior vendor/supplier management experience desirable
Account management/relationship management experience
Procurement background an advantage
Basic financial management skills
Availability to travel occasionally
Proficient in MS Word, Excel and PowerPoint
Cartus (https://cartus.com/en/) is leaning into its essence, Where Mobility Meets Agility® . With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee's move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients-including more than a third of Fortune 100 companies-with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.
Anywhere Real Estate Inc. (http://www.anywhere.re/) ? (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate?Better Homes and Gardens® Real Estate (https://www.bhgre.com/) ,?Century 21® (https://www.century21.com/) ,?Coldwell Banker® (https://www.coldwellbanker.com/) ,?Coldwell Banker Commercial® (https://www.cbcworldwide.com/) ,?Corcoran® (https://www.corcoran.com/) ,?ERA® (https://www.era.com/) , and?Sotheby's International Realty® (https://www.sothebysrealty.com/eng) , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. Anywhere supports nearly 1 million home sale transactions annually and our portfolio of industry-leading brands turns houses into homes in more than 118 countries and territories across the world.
At Anywhere, we are empowering everyone's next move - your career included. What differentiates us is our scale, expertise, network, and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction. We pursue talent - strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value our people-first culture, which thrives on empowerment, innovation, and cross-company collaboration as we keep moving the world forward, together. Read more about our company culture and values in our annual Impact Report (https://anywhere.re/wp-content/uploads/2025/03/2024-Impact-Report.pdf) .
We are proud of our award-winning culture and are consistently recognized as an employer of choice by various organizations including:
Great Place to Work
Forbes World's Best Employers
Newsweek World's Most Trustworthy Companies
Ethisphere World's Most Ethical Companies
EEO Statement: EOE including disability/veteran
