Senior Program Manager, WW Retail Fulfillment Operations BPR

Apple • Sunnyvale, CA • 20h ago

Role Number: 200661191-3956

Summary

Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don't just craft products - we build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from unique technology to industry-leading environmental efforts to world class customer experience. Join Apple, and help us leave the world better than we found it.

Description

The Worldwide Business Process Re-engineering (BPR) team is seeking an experienced Senior Program Manager to lead strategic initiatives that directly impact Apple's Supply Chain and Retail Fulfillment Operations. In this role, you'll influence, support, and implement forward-looking capabilities to help Apple stay ahead of the competition.

The Retail Fulfillment Operations portfolio spans a wide range of programs, including the expansion of both online and physical retail stores, new and enhanced fulfillment methods, innovative gifting, payment and affordability options, trade-in and repair strategies, retail replenishment and inventory management, and enabling Apple's 2030 sustainability goals. Success in this role requires deep expertise in supply chain fulfillment operations and the ability to manage complex global projects.

This role leads global cross-functional teams to deliver technology and process solutions that improve customer experience, drive operational efficiency, and support business growth across Retail Fulfillment Operations. You'll also partner with senior leadership to define business process and capability roadmaps aligned to Apple's evolving retail strategy. The ideal candidate is strategic, detail-oriented, comfortable driving clarity and decisions in a fast-paced, global environment.

Minimum Qualifications

Bachelor's degree required; (Industrial Engineering, Operations Research, or Technology, or related field)

6+ years of global supply chain management experience in complex industries

Excellent communication and presentation skills with the ability to adapt to any audience level

Self starter

Experience defining and implementing KPIs for operational metrics

Proficient in process mapping and other process analysis techniques

Experience working with business leads to define and execute process and technology roadmaps in support of long-term functional strategies

Experience coordinating user acceptance testing, rollout, training, and post-launch support

Proven track record managing global, complex projects including stakeholder engagement and risk management

Preferred Qualifications

Broad supply chain management experience in logistics, e-commerce fulfillment, inventory management, or order-to-cash; payment processing and/or fraud mitigation experience a plus

Relevant experience with online and retail merchandising systems, data management, data architecture, payment, fraud, and CRM systems

Understanding of SAP, SAP Retail, or Warehouse Management Systems

Ability to manage multiple concurrent programs across global teams

PMP or equivalent project management certification

Technically curious and quick to adopt emerging technologies; hands-on familiarity with AI/ML tools and their operational applications is a plus

Proven self-starter who thrives in ambiguous environments - able to structure problems, set direction, and drive progress without a fully defined playbook

Bachelor's degree required; MS (Industrial Engineering, Operations Research, or Technology) or MS / MBA in (Industrial Engineering, Operations Research, or Technology) or related field

Apple

Go to Apply

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