Medical Office Associate I

Atlantic Health System • Clark, NJ • 21h ago

Responsible for general reception, registration, billing, and Customer Service.

Principal Accountabilities:

Greets department visitors courteously, follows scripting protocol set forth by department. Answers questions, provides information as requested and directs customers appropriately.

Answers the telephone in a courteous manner following department script and AHS standards. Communicates effectively with all internal/external customers.

Demonstrates consistent customer service excellence and acts as a liaison to patient and families. Uses service recovery where appropriate.

Distributes proper history forms to patients prior to procedure. Prepare paperwork and educational materials for the distribution of contrast media to outpatients; directs questions to appropriate clinical staff.

Able to access, interpret and communicate information for all age-appropriate care.

Ability to register patients in EPIC according to AHS standards. Keeps patient information confidential. Interview patient/family member to accurately obtain all required demographic information for computer entry. Scan insurance and identification card as required. Obtain signatures for financial responsibility, Charity Care eligibility, and consent for treatment etc.

Verifies insurance is active and proper authorization is obtained prior to registration. Ensure patient is informed regarding Notice of Privacy, consent to treat and billing.

Able to operate the following equipment: photocopier, fax, CD burner, printers, telephone, paging systems, and CYRACOM language services.

Communicates daily with pre-cert department on outstanding appointments for next day. Ensures patients are notified before they present for exam if pre-certification has not been obtained. Aids in authorization process as needed.

Treat fellow employees in a respectful professional manner. Ensure open communication between peers. Maintains open communication with supervisors. Provides feedback and suggestions for improvement. Contributes to the team and works cooperatively with peers. Demonstrates ability to multi-task and prioritize. Seeks pro-active solutions to address questions concerns.

Required:

High School Diploma or equivalent experience

Excellent verbal and written communication skills

Individual must be customer focused, must have demonstrated ability to multi-task.

Proficiency with Microsoft Office suite

Preferred:

Prior administrative experience in an Imaging facility preferred.

Prior Epic experience.

AHS Investment Corporation (AHSIC) is the wholly owned for-profit subsidiary of Atlantic Health.

Our Business Units

AtHome Medical - a Durable Medical Equipment Company, combining professional services and high-quality medical products.

Atlantic Private Care Services - a private duty Nursing and Home Health Aide service provider, servicing the NJ counties of Morris, Essex, Union and Sussex.

Real Estate Division - Commercial Property and Residential Housing ownership and management services for AHSIC and Atlantic Health.

MSO - Management Services to a variety of healthcare enterprises, such as Atlantic Mobile Health/ Atlantic Ambulance, Primary Care Partners, Atlantic Health Partners, AHS ACO LLC, and others.

Eagle Ambulance - a private ambulance company.

Joint Ventures - Investment interests with various healthcare organizations.

AHa! Innovation Center - an incubator designed to promote and commercialize innovation in the health care arena.

Atlantic Health offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:

Team Member Benefits

Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)

Life & AD&D Insurance.

Short-Term and Long-Term Disability (with options to supplement)

403(b) Retirement Plan: Employer match, additional non-elective contribution

PTO & Paid Sick Leave

Tuition Assistance, Advancement & Academic Advising

Parental, Adoption, Surrogacy Leave

Backup and On-Site Childcare

Well-Being Rewards

Employee Assistance Program (EAP)

Fertility Benefits, Healthy Pregnancy Program

Flexible Spending & Commuter Accounts

Pet, Home & Auto, Identity Theft and Legal Insurance

Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.

EEO STATEMENT

Atlantic Health, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.

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