Access Center Manager / Clinic Manager II

Michigan State University(MSU) • East Lansing, MI • 1d ago

Working/Functional Title

Access Center Manager

Position Summary

Job Summary:

The Patient Access System Manager drives operational excellence across patient access services by setting clear performance standards, optimizing workflows, and ensuring staff accountability. This role leads call center, referral, and scheduling operations to enhance efficiency, improve access, and deliver a seamless, patient-centered experience while partnering with leadership to continuously improve systems and outcomes.

Key Responsibilities:

Plan and oversee workflows to support patient access operations

Monitor and improve performance standards and KPIs

Ensure accuracy of patient registration and insurance data

Develop and maintain SOPs and training materials

Optimize use of systems and platforms (e.g., Epic)

Promote a patient-centered access experience

Oversee resolution of patient inquiries (billing, scheduling, insurance)

Handle escalated concerns with professionalism and timely follow-up

Partner with clinical, operational, and administrative leaders

Provide recommendations to improve access and communication processes

Coach and develop staff to achieve performance goals

Serve as subject matter expert for patient access operations

Minimum Requirements

Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Business or Healthcare Administration or a related field; three to five years of related and progressively more responsible or expansive work experience in a medical clinic practice, ambulatory setting or health facility involving physician practice, including experience in management and supervision; or an equivalent combination of education and experience.

Desired Qualifications

Knowledge of Call Center operations

Knowledge of data mining, analytics, or senior level reporting.

Knowledge of EMRs (EPIC preferred) and MyChart functions

Knowledge of call center technology as work force management, scheduling builds and protocols, Customer Relationship Management

Comprehensive knowledge of clinical processes and workflows preferred

Previous supervisory or management experience required

Excellent leadership, communication, and problem-solving skills

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Resume

Cover letter

Work Hours

STANDARD 8-5

Website

https://healthcare.msu.edu/

Summary of Health Risks

Exposure to human blood, serum, and other body fluids; and materials covered under Universal Precautions; TB risk or work within three (3) feet of patients in a health care setting; wear a respirator.

The Bidding Eligibility ends on 05/12/2026 at 11:55 PM

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