Customer Service Representative

Bodycote Thermal Processing • Fountain Inn, SC • 1h ago

Our people are the heart of our business. As the worlds largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry.Come join our team!

This position is eligible for a $1,500 sign-on retention bonus!

Bodycote offers paid holidays and paid time off, as well as 401k match, Medical, Dental, and Vision Plans for employees and families.

Candidates must pass a pre-employment drug screen and basic physical; have the ability to work full-time, 40+ hours per week. The hours for this position areMonday-Friday 8am-4:30pm.

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Summary:Based in Fountain Inn SC, the Customer Service Representative works with limited supervision for the Production Manager. They are responsible for order entry, follow-up, status, invoicing and other daily communication with customers in coordination with sales and other staff.

Essential Job Functions (Duties and Responsibilities):The primary duties consist of, but are not limited to the following.

Enters customer orders in computer, assuring information is accurate

Reviews Purchase Orders and contracts with discrepancies and follows up with clarifications via phone, email or other communication

Responsible for customer order follow-up and status

Responsible for helping with daily invoicing and sending invoices to customers

Daily Scanning of Job Packages

Work with account managers to ensure quotes are current and up to date

Assists with scheduling as needed/required

Assists with customer collections and Elevates as Needed

Promotes and practices safety and good housekeeping

Performs other tasks as assigned or dictated by position

May have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner.

This position is responsible for the care and treatment of our customers inventory and as such will perform duties in a safe and responsible manner to prevent customer loss or damage.

Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism

May have access to compensation information of other employees or applicants in this role and as such cannot disclose the pay of other employees or applicants to other individuals.

Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holder.

Education - High school diploma or equivalent

Minimum one year experience in customer service or related position

Experience with Navision, Sales Force and SAP software a plus

Experience with customer portals a plus (Ariba, IOL Online, etc)

Requires knowledge of computer applications and good understanding of basic math

Must demonstrate the ability to read, write and communicate the English language

Knowledge and hands on experience of computer applications including Microsoft Office and databases is required

Physical and Mental Demands:The following physical and mental demands consist of, but are not limited to the following.

Must be able to work in a sitting or standing position for extended periods of time in an office/industrial environment

Manual dexterity to perform data entry functions

Ability to bend, pull, and reach to perform functions

Ability to lift 35 lbs.

Maybe exposed to heat, dust, noise, humidity, fumes, etc.

Must have the cognitive and mental capacity to perform essential job functions

Must be able to communicate effectively orally and in writing

Visual acuity to read documents, computer screens, files, etc.

Ability to hear in person and via phone

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.

Similar Jobs

Entry Level Architect (Data Centers)

Jacobs • Greenville, SC • 2h ago

Management & Administrative

We are searching for an Entry Level Architect to join our Data Centers team in a hybrid capacity at any of our US based locations. In this position you'll contribute to projects that enable the heart of our clients' busi...

2h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Laurens, SC • 2h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

2h ago

Go to Apply

Administrative Officer

Veterans Affairs, Veterans Health Administration • Greenville, SC • 5h ago

Management & Administrative

Summary The incumbent serves as Administrative Officer (Program Officer) performing CBOC administrative and operational duties through his/her knowledge of and skills in dealing with organizational funds, people, equipme...

5h ago

Go to Apply

DPW Manager (Mechanical Engineer) - Kuwait

Fluor • Greenville, SC • 8h ago

Management & Administrative

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, an...

8h ago

Go to Apply

Knowledge Management - Proposals & Marketing

Fluor • Greenville, SC • 9h ago

Management & Administrative

9h ago

Go to Apply

Personal Lines Account Manager

HUB International • Greenville, SC • 1d ago

Management & Administrative

ABOUT HUB INTERNATIONAL: HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee be...

1d ago

Go to Apply

Sr. Operations Manager

Veolia North America • Greer, SC • 1d ago

Management & Administrative

Company Description Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as ha...

1d ago

Go to Apply

Operations Manager

Veolia North America • Greer, SC • 1d ago

Management & Administrative

1d ago

Go to Apply

Part Sales Manager - Part Time

AutoZone, Inc. • Greenville, SC • 2d ago

Management & Administrative

2d ago

Go to Apply

(USA) Service Shop Repair Technician - Wellford, SC (3rd Shift)

Walmart • Wellford, SC • 2d ago

Management & Administrative

Position Summary... Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, an...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)