Description
Who are we?
For over 160 years, C&N has been committed to creating value through lifelong relationships with our customers, communities, shareholders, and teammates. What sets us apart from other banks is our unwavering dedication to embodying our values of teamwork, excellence, respect, responsibility & accountability, integrity, and having fun in everything we do, daily.
From partnering closely with our customers and guiding them toward their life aspirations to supporting our local communities through our many initiatives, including "Giving Back, Giving Together," to making the best decisions for the long-term interests of our shareholders, C&N is committed to being the only financial institution that our customers will ever need.
At the heart of what we do are our employees! C&N is a team of passionate, imaginative professionals dedicated to making a positive difference. We believe in fostering a culture where every employee thrives. Join us to be part of a team that values innovation, collaboration, and excellence, where your career aspirations are supported, and your talents are appreciated.
Who are you?
You're organized, customer-focused, and enjoy helping businesses navigate banking solutions with confidence. At C&N, we're seeking a Business Banking Support Specialist to provide administrative and client support for our Treasury Management team.
In this role, you'll assist commercial clients with Treasury Management products and services, support onboarding and documentation processes, and help ensure smooth day-to-day operations for the department. If you enjoy working with technology, supporting business clients, and building strong relationships through responsive service, this could be a great opportunity for you.
You will be responsible for:
Treasury Management Support: Assist commercial clients with Treasury Management products and services including digital banking, Remote Deposit Capture, Positive Pay, merchant services, and business credit card support.
Client Onboarding & Documentation: Prepare and review account documentation, gather supporting materials, complete CIP procedures, and ensure agreements and disclosures are accurate and complete.
Sales & Administrative Support: Support Treasury Management Relationship Managers by preparing proposals, account analysis materials, and customer paperwork while coordinating equipment delivery and setup.
Customer Training & Service: Provide instruction and support to new and existing business clients while serving as a responsive resource for product questions and troubleshooting.
Compliance & Operational Accuracy: Ensure all work is completed in accordance with bank policies, procedures, and regulatory requirements while maintaining accurate records and documentation.
Product Knowledge & Technology Support: Stay informed on Treasury Management products, industry trends, and banking technology enhancements to effectively support clients and internal partners.
Requirements:
Education & Experience - You will need an Associate's degree in a related field AND 2-4 years of previous related experience and/or training OR an equivalent combination of education and experience.
Skills - You should possess well-developed abilities and a proven track record in the following areas:
Customer Service & Relationship Building - Ability to build trust with commercial clients through responsive service, professionalism, and strong interpersonal skills.
Communication & Active Listening - Strong verbal and written communication skills with the ability to clearly explain products, processes, and solutions to clients and teammates.
Organization & Attention to Detail - Ability to manage documentation, maintain accuracy, and coordinate multiple tasks in a fast-paced environment.
Technology & Product Support - Comfort learning and supporting Treasury Management products and banking technology solutions.
Problem Solving & Accountability - Ability to identify issues, research solutions, and follow through to ensure a positive client experience and operational accuracy.
Key Competencies - The combination of skills, behaviors, and attributes required to perform effectively in a role and achieve organizational goals include:
Interpersonal Savvy: Builds positive relationships across levels, functions, and cultures with diplomacy and tact.
Manages Complexity: Analyzes situations, gathers data, and evaluates options to solve complex problems effectively.
Business Insight: Understands business operations, market trends, and applies knowledge to drive results.
Action Oriented: Acts quickly on challenges, seizes opportunities, and tackles tough issues with a positive attitude.
Customer Focus: Delivers tailored solutions, exceeds expectations, and builds strong customer relationships.
Ensures Accountability: Takes ownership, follows through on commitments, and holds self and others responsible for results.
Why C&N?
At C&N, we're more than just a team - we're a community working together toward a shared mission: the success of our customers, teammates, shareholders, and communities.
Achieve & Grow: Your success is our success. At C&N, you'll grow alongside our customers as we work together to achieve meaningful goals.
Learn & Develop: Collaboration is at the heart of what we do. You'll learn from and with your teammates, fostering both personal and professional growth.
Contribute & Be Rewarded: Your contributions make a difference, and we recognize your impact through competitive rewards and career advancement opportunities.
Share & Celebrate: Together, we give back and celebrate the milestones that matter to our communities.
We're proud of our award-winning workplace culture, recognized repeatedly with the NBRI Circle of Excellence Award. At C&N, we live our values every day, creating a supportive, inclusive, and dynamic environment where you can thrive.
Comprehensive Benefits for Your Success:
At C&N, we offer more than just a competitive salary - our robust benefits package is designed to support your well-being, career growth, and work-life balance. Highlights include:
Paid Time Off: Generous vacation, personal, sick, family sick, and community service leave.
Retirement Savings: 401(k) with pre-tax and ROTH contribution options and a safe harbor match, plus an Employee Stock Ownership Plan (ESOP).
Health & Wellness:
Health, dental, and vision coverage, including employer-paid premium options for employee-only coverage.
Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for medical and dependent care.
Employer-paid life and disability insurance.
Additional voluntary coverages to meet your unique needs.
Career Development: Access to education and development programs and ongoing support for personal and professional growth.
With C&N, you can customize your benefits to fit your life while growing your career in a supportive and rewarding environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
