Back to Jobs search

Service Desk Specialist (M-F 0700-1600) Secret Clearance Required

General Dynamics Information Technology • Arlington, VA • 36min ago

Req ID: RQ219529

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Technical Support Services

Skills:

Computer Hardware,Help Desk Support,ServiceNow Platform,Trouble Ticketing

Certifications:

CompTIA Security+ CE | CompTIA - CompTIA

Experience:

2 + years of related experience

US Citizenship Required:

Yes

Job Description:

At GDIT, people are our differentiators. We're seeking a customer-focused Tier II Service Desk Specialist who thrives in a collaborative team environment and excels at problem-solving. The ideal candidate will provide technical support and troubleshooting services for IT systems, software, and hardware, while maintaining high levels of customer service and professionalism. Advance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

Provide Tier 2 IT operational support using ITSM tools like ServiceNow, resolving incidents and service requests independently.

Deliver end-user training on hardware/software usage.

Manage and resolve a high volume of support tickets (50-100 daily) aligned with service level agreements (SLAs).

Communicate resolutions and status updates effectively to users and senior staff.

Create and maintain documentation, including knowledge base articles, SOPs, and application reference guides.

Participate in meetings, training, and specialized projects.

Handle after-hours on-call support as required.

Support 24x7x365 Service Desk operations.

Manage tickets: assignment, escalation, and thorough documentation for seamless resolution replication.

WHAT YOU'LL NEED TO SUCCEED

? Education: High School Diploma. Associate or bachelor's preferred

? Experience: 2+ years of related experience

? Technical skills:

Proficient in MS Office, Internet Explorer, SharePoint, Java, Adobe Acrobat, and Outlook in Exchange Server environments.

Experience with Active Directory, networked printers, SCCM/MECM, remote support tools, ITSM ticketing systems (e.g., ServiceNow).

Knowledge of DoD STIGs/IAVMs and ACAS.

Security clearance level: Active SECRET clearance required, with ability to maintain.? US citizenship required

Location: TARC Arlington, VA (Potential for telework after onboarding).

Shift: M-F, with flexibility for alternate shifts including weekends and holidays, as needed.

Travel: Less than 10%. Most team members do not travel.

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

? Growth: AI-powered career tool that identifies career steps and learning opportunities

? Support: An internal mobility team focused on helping you achieve your career goals

? Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

? Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY

Explore an enterprise IT career at GDIT and you'll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

The likely hourly rate for this position is between $24.52 - $33.18. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Similar Jobs

Incident Response Consultant

ManpowerGroup • Ashburn, VA • 29min ago

Management & Administrative

Our client is seeking an Incident Response Consultant to join their team. As an Incident Response Consultant, you will be part of the Security Operations Department supporting incident response and cybersecurity threat m...

29min ago

Go to Apply

Network Modernization Deputy Program Manager

General Dynamics Information Technology • Washington, DC • 33min ago

Management & Administrative

Req ID: RQ219595 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: MBI (T2) Job Family: Program Delivery and Execution Skills: Federal Information Security Management...

33min ago

Go to Apply

Change Manager

General Dynamics Information Technology • Fairfax, VA • 33min ago

Management & Administrative

Req ID: RQ219405 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: Other Job Family: IT Infrastructure and Operations Skills: Change Control Management,IT Change Manag...

33min ago

Go to Apply

Knowledge Management Process Owner

General Dynamics Information Technology • Fairfax, VA • 34min ago

Management & Administrative

Req ID: RQ219542 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: None Public Trust/Other Required: NACI (T1) Job Family: Process and Operational Efficiency Skills: Knowledge Management,ServiceNow IT...

34min ago

Go to Apply

Project Manager

ManTech • Laurel, MD • 35min ago

Management & Administrative

MANTECH seeks a motivated, career and customer-oriented Project Manager to join our team in Laurel, MD. Become an integral part of a diverse team that delivers enterprise infrastructure capabilities for a global workforc...

35min ago

Go to Apply

Consultant, Strategic Planning/Execution

Cardinal Health • Washington, DC • 39min ago

Management & Administrative

What Strategic Planning/Execution contributes to Cardinal Health Strategy is responsible for leadership, direction and expertise in the development of business strategy, strategic management disciplines and business anal...

39min ago

Go to Apply

Client Project Manager

Highmark Health • Washington, DC • 41min ago

Management & Administrative

Company : Highmark Health Job Description : JOB SUMMARY This role is responsible for the successful planning, execution, and delivery of projects, ranging from mid-size to large individual initiatives. The individual in...

41min ago

Go to Apply

Customer Service Specialist

Sherwin-Williams • Washington, DC • 44min ago

Management & Administrative

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams produc...

44min ago

Go to Apply

Director, Key Account Management

IQVIA • Falls Church, VA • 1h ago

Management & Administrative

The Director, Key Account Management is a client relationship champion, focusing on client satisfaction, retention, and account growth through strong communication and a deep understanding of client needs. This leader pr...

1h ago

Go to Apply

Director, Key Account Management

IQVIA • Rockville, MD • 1h ago

Management & Administrative

1h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)