Customer Retention & Development Manager (CRDM)

Expeditors • Metairie, LA • 1d ago

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Major Duties and Responsibilities

Build a District Retention Program that includes coverage for all existing customers in our District

Assist Product managers in developing product level retention programs

Facilitate monthly branch retention meetings

Build and protect consistency in our branch and service offerings

Measure and analyze customer revenue trends and proactively communicate these

Ensure minimum call counts and reviews are completed per district goals

Ensure incremental improvements are made on building stronger customer relationships

Grow revenue across multiple product and geographies

Bachelor degree or equivalent business qualifications

Minimum four years Expeditors / industry experience

Ability to create/write and articulate client business plans

Management skills to organize and coach a team

Demonstrated customer service skills and proven interpersonal skills

Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint

Inquisitive and exploratory mind-set

Fluent in English

Expeditors offers excellent benefits:

Paid Vacation, Holiday, Sick Time

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

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