Customer Service And Order Management

Aston Carter • Maryville, TN • 4h ago

Customer Service & Order Management SpecialistOverview

We are seeking a detail-oriented Customer Service & Order Management Specialist to serve as the primary point of contact for customers and OEM partners. This role manages inquiries, processes orders, and resolves issues from start to finish while ensuring accuracy, responsiveness, and customer satisfaction in a fast-paced environment. Automotive industry experience is highly preferred.

Key Responsibilities

Act as the main point of contact via phone, email, chat, and in-person

Handle customer inquiries related to products, parts, orders, pricing, warranties, and account support

Process and manage orders from entry through completion, including tracking and updates

Monitor shipments and proactively communicate order status or delays

Resolve customer issues by identifying root causes and delivering effective solutions

Maintain accurate records and documentation in HubSpot CRM

Respond to all customer communications promptly and professionally

Support warranty claims, parts replacements, and related documentation

Collaborate with internal teams to ensure timely and accurate fulfillment

Escalate complex issues as needed while maintaining ownership through resolution

Qualifications

Customer service experience in a fast-paced or high-volume environment

Experience in the automotive industry (auto parts, dealership, repair shop, or OEM) strongly preferred

Familiarity with automotive parts, service processes, or order workflows is a plus

Experience with order processing and CRM systems (HubSpot preferred)

Strong communication skills across phone, email, and chat

Excellent attention to detail and data entry accuracy

Ability to manage multiple priorities and work independently

Strong problem-solving and conflict resolution skills

Proficiency in Microsoft Office

Work Environment

Onsite, team-oriented office setting

High-volume communication across multiple channels

Strong focus on accuracy, responsiveness, and collaboration

Job Type & Location

This is a Contract to Hire position based out of Maryville, TN.

Pay and Benefits

The pay range for this position is $20.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Maryville,TN.

Application Deadline

This position is anticipated to close on May 20, 2026.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

Similar Jobs

Account Manager Supply

Trane Technologies • Knoxville, TN • 12min ago

Management & Administrative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane...

12min ago

Go to Apply

Customer Service And Order Management

Aston Carter • Maryville, TN • 4h ago

Management & Administrative

Customer Service & Order Management SpecialistOverview We are seeking a detail-oriented Customer Service & Order Management Specialist to serve as the primary point of contact for customers and OEM partners. This...

4h ago

Go to Apply

Customer Service Representative

Lithia & Driveway • Knoxville, TN • 1d ago

Management & Administrative

Dealership:L0365 West Knoxville Chrysler Dodge Jeep Ram West Knoxville Chrysler Dodge Jeep Ram If you are a Customer Service professional who wants to get your career in gear, come and take the journey with one of the la...

1d ago

Go to Apply

Customer Service Associate

Walgreens • Sevierville, TN • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Sales Manager-3 CNV

AT&T • Knoxville, TN • 4d ago

Management & Administrative

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered. A career with us, a global leader in communications and technology, comes wi...

4d ago

Go to Apply

Entry-Level Recruiter/Sales Trainee

Actalent • Knoxville, TN • 5d ago

Management & Administrative

Overview Actalent connects passion with purpose and our vision is to impact millions of lives through engineering and sciences efforts. We're looking for a highly motivated Entry-Level Recruiter | Sales Trainee to join o...

5d ago

Go to Apply

Customer Service Associate

Walgreens • Knoxville, TN • 6d ago

Management & Administrative

6d ago

Go to Apply

Operations Manager - DevOps

XCEL ENGINEERING INC • Oak Ridge, TN • 6d ago

Management & Administrative

COMPANY OVERVIEW XCEL Engineering, Inc. is an award-winning small business that provides trusted information technology, engineering, consulting and project management solutions and services to federal agencies and organ...

6d ago

Go to Apply

Customer Service Representative

Arrow Exterminators, Inc. • Sevierville, TN • 1w ago

Management & Administrative

707 W Main St, Sevierville, TN, United States | 2024 - Pigeon Forge TN | 18.00 per hour | Full Time Customer Service Representative Arrow Exterminators is looking to hire a full-time Customer Service Representative to pr...

1w ago

Go to Apply

Customer Service Associate

Walgreens • Maryville, TN • 1w ago

Management & Administrative

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)