Champions Do More
As one of the fastest-growing and most exciting brands in the industry, Crash Champions is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S. The company, which also operates the growing Crash Champions LUXE | EV Certified brand of highline and luxury EV repair centers, services customers at more than 650 state-of-the-art locations in 38 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2023 EY Entrepreneur of the Year Midwest award winner Matt Ebert . For more than 25 years, our vision has been anchored by the belief that delivering superior collision repair service is about People First. Welcome to Crash Champions. We Champion People.
Responsibilities
JOB PURPOSE: The Accounts Receivable Field Support Specialist is responsible for supporting regional Operations teams in the collection and resolution of outstanding Accounts Receivable. This role partners directly with field leadership and shops to drive timely collections, resolve payment barriers, and ensure tickets and AR issues are worked accurately and efficiently. The Specialist focuses on aging AR, payment resolution, and operational support through a high level of communication, ownership, and problem-solving.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Own and manage assigned AR aging, with a primary focus on 61+ day balances, ensuring timely follow-up and resolution of outstanding receivables.
Conduct detailed payment research to identify payment status, discrepancies, and root causes of non-payment, including reviewing remittances, carrier portals, and internal systems.
Research and resolve payment discrepancies (e.g., short pays, missing payments, misapplied funds) to ensure accurate application and timely collection.
Work and resolve inbound tickets (e.g., via Freshdesk/Crash Connect) by researching issues, identifying root causes, and providing clear, actionable responses to Operations.
Partner with regional Operations teams and shop leadership to identify and remove barriers to payment, improve processes, and drive collections.
Drive collection efforts by leveraging payment research insights to follow up with insurance carriers, internal teams, and shops to secure payment.
Review repair orders, estimates, and remittances to ensure files are accurate, complete, and meet carrier requirements for final billing and payment.
Utilize multiple systems and tools (e.g., carrier portals, Mitchell, internal platforms) to investigate and resolve AR issues.
Identify trends and root causes impacting AR performance (e.g., supplements, billing errors, process gaps) and escalate or recommend solutions as needed.
Maintain clear, professional, and solution-oriented communication with internal stakeholders and external partners.
Ensure accurate documentation and notes on all accounts and tickets, maintaining visibility into status and next steps.
Adhere to internal controls, policies, and procedures, ensuring compliance and audit readiness.
Take full ownership of assigned work, demonstrating accountability, urgency, and follow-through on all AR issues.
Participate in regular AR calls and operational reviews, providing updates, insights, and support to drive regional performance.
Support special projects, deep dives, and high-priority initiatives (e.g., top AR drivers, carrier focus, recovery efforts).
Other duties as assigned
Qualifications
QUALIFICATIONS:
Bachelor's degree in accounting, Finance, or a related field preferred.
Experience: Minimum of 3-4 years of experience in Accounts Receivable or a similar role.
Proficiency in Microsoft Excel including Pivot Tables/VLOOKUP's.
Strong attention to detail and ability to analyze financial data.
Excellent verbal and written communication skills.
Strong organizational skills and ability to prioritize tasks effectively.
Ability to identify issues and develop effective solutions.
Able to maintain high-volume workload efficiently and timely.
Able to execute several tasks simultaneously.
Ability to demonstrate discretion and independent judgment when making decisions.
An energetic, mature, positive person who thrives working independently as well as part of a large team.
This job description is intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills. You may be asked by your supervisor or managers to perform other duties. Your performance will be evaluated in part based upon your performance of the job duties listed in this job description, as well as any job duties not specifically listed above that you may be asked from time to time to perform. The Company has the right to revise this job description at any time.
Crash Champions is an equal opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veterans' status, status as a disabled individual or any other protected group status or non-job characteristic as directed by law.
Benefits
The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:
Medical Insurance
Dental Insurance
Vision Insurance
Group Life Insurance
Disability Insurance
401k Retirement Plan with match
Referral Bonus ("Cash From Crash")
5 Paid Holidays
We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
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Job Post Information* : Posted Date 7 hours ago (5/5/2026 2:56 PM)
Job ID 2026-20390
of Openings 1
Prioritization Tier 2 - Staffing Needs
Days Per Week 5
Posted Min Pay Rate USD $25.00/Hr.
Posted Max Pay Rate USD $25.00/Hr.
