Customer Service Representative

Sarasota County Government • Sarasota, FL • 1d ago

Department:

Libraries and Historical Resources

Start Here. Grow Here. Stay Here.

Do you have a passion for libraries and the resources they provide? Do you long to leave a lasting impact on the community? If so, start your career with this entry-level position! As a library assistant for our Selby Library, you will stand as the direct point of contact for customers, resolving routine questions or problems, and referring more complex issues when necessary. All employees participate in setting unit, library, and system goals, contribute to decision making, and evaluate the team's progress.

Many Voices, One Team.About the Position

In this role, you will:

Implement standards of service that ensure the prompt and efficient resolution of each inquiry by customers.

Assist at all library service locations and stations.

Offer directional and service-related information to users.

Assist library users in person, by phone, or electronically.

Serve in material checkout/check-in, retrieve and process reserves, billing, and missing items.

Perform routine equipment cleaning and maintenance.

Sort and shelf materials and maintain an orderly arrangement of materials.

Aid in operating and basic troubleshooting of automated materials check-in, emptying and swapping materials bins, and routine maintenance.

About the Schedule

Work Hours:

Full-time, 40 hours per week.

Must be available, Monday - Saturday: 8:00 a.m. - 8:00 p.m.

This location is not currently open on Sundays; however, this is subject to change.

Work schedules may vary due to split shifts, rotations, on-call, emergencies, etc.

About You

Minimum Qualifications:

High School Diploma or equivalent education.

Preferred Qualifications:

One year of experience in a clerical or customer service environment, preferably in a library setting.

Bilingual in Spanish.

Subject to Passing Substance Screening: This position is subject to passing a pre-employment substance screening. An applicant who fails to pass a required drug screening test shall be disqualified from employment in any class for five (5) years.

Fingerprint Screening Requirement: This position requires a fingerprint-based background check, as required by law. The screening reviews criminal history and other legally permitted information. Applicants who do not meet the screening requirements will not be eligible for employment. Learn more: https://info.flclearinghouse.com

About Everything Else

Starting Pay Rate: $19.09/hr

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents (http://www.scgov.net/home/showpublisheddocument/66596/638617478290291353) . You will need to present the following items on your first day:

I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

If your position requires a Florida Driver's License, this must be one of your documents. (Your Florida Driver's License can serve as one of your documents listed in link above - List B Documents.)

U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above - List C Documents.)

Benefits:

Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! C hoose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!

For more information about employee benefits, please click this link or visit SCGov.net (https://www.scgov.net/government/human-resources/employee-health-and-benefits) for additional information.

Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.

Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)??

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.

A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-861-5353.

Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).

Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.

Similar Jobs

customer service

Dollar Tree • Sarasota, FL • 4h ago

Management & Administrative

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with questions and recommend...

4h ago

Go to Apply

Operations Manager Trainee

WM • Port Charlotte, FL • 15h ago

Management & Administrative

Expected Salary: $63,000 Relocation: The 5-month training program will take place in Port Charlotte, FL. While we aim to place candidates into an Operations Manager role at their training location, this is not guaranteed...

15h ago

Go to Apply

Guest Service Expert (Server) - Riva

Marriott • Longboat Key, FL • 4d ago

Management & Administrative

Additional Information Job Number 26053692 Job Category Food and Beverage & Culinary Location The St. Regis Longboat Key Resort, 1620 Gulf Of Mexico Dr, Longboat Key, Florida, United States, 34228 VIEW ON MAP ( https...

4d ago

Go to Apply

Guest Service Support Expert (Attendant/Runner) Riva

Marriott • Longboat Key, FL • 4d ago

Management & Administrative

Additional Information Job Number 26053690 Job Category Food and Beverage & Culinary Location The St. Regis Longboat Key Resort, 1620 Gulf Of Mexico Dr, Longboat Key, Florida, United States, 34228 VIEW ON MAP ( https...

4d ago

Go to Apply

Account Manager

Trane Technologies • Sarasota, FL • 5d ago

Management & Administrative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane...

5d ago

Go to Apply

Administrative Assistant

Adecco US, Inc. • Sarasota, FL • 5d ago

Management & Administrative

Administrative Assistant Adecco is Hiring a detail-oriented Administrative Assistant to support daily office and warehouse operations at an on-site location . This is a full-time, long-term opportunity in a professional...

5d ago

Go to Apply

Customer Service Associate

The Hertz Corporation • Sarasota, FL • 6d ago

Management & Administrative

The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible...

6d ago

Go to Apply

Customer Service Associate

Walgreens • Port Charlotte, FL • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • North Port, FL • 1w ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Port Charlotte, FL • 1w ago

Management & Administrative

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)