Associate Analyst, AMI Exception Management

Eversource Energy • Springfield, MA • 1h ago

Eversource will not offer immigration-related sponsorship for this position. Applicants who require immigration sponsorship-either now or in the future-should not apply. This includes, but is not limited to, direct company sponsorship, listing Eversource as the employer of record on immigration documents, or any work authorization that requires company involvement or documentation (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, O-1, etc.).

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change .

The AMI (Advanced Metering Infrastructure) Exception analyst will be responsible for resolving exceptions within the AMI Meter Data Management System, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency. This role requires strong analytical skills, exceptional problem-solving abilities, and a deep understanding of metering infrastructure and data management.

Essential Functions:

Resolve exceptions within the AMI Meter Data Management System and associated suite of AMI systems.

Log tickets with vendor's Customer Support or liaise directly on the phone with vendor's support staff to resolve system issues

Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner.

Troubleshoot meter data issues utilizing back-office software and systems

Analyze and diagnose issues causing exceptions in meter data.

Perform detailed analysis of exceptions to identify patterns and anomalies.

Issue field service orders in the CIS system to troubleshoot meters requiring in person visits

Generate reports on exception trends and resolution status.

Provide insights and recommendations for improving data accuracy, process automations, and system performance.

Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.

Provide support for the maintenance, upgrade, and enhancement of AMI functionality.

Participate in system testing and validation to ensure data integrity.

Propose and implement process improvements to reduce the occurrence of exceptions.

Qualifications:

Education:

Bachelor's degree in computer science, Information Technology, or Engineering, related discipline or the equivalent work experience.

Experience :

Zero (0) plus years' experience in AMI meter applications, data management, or a related role

Knowledge of AMI systems and utility metering infrastructure preferred.

Effective communication and interpersonal skills.

Excellent problem-solving abilities and attention to detail.

Ability to work independently and as part of a team in a fast-paced environment.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program.Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive.The annual salary range for this position is:

$77,760.00-$86,400.00

Worker Type:

Regular

Number of Openings:

Emergency Response:

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